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Social Media Management Software

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What is is a SaaS platform for social media marketing and customer experience management. It is designed to help users in leveraging the poser of social media and enriching customer experience with the use of numerous tools that come with the system.

The prodct can effectively manage all your content using a single calendar, while tracking performance across all your social media channels. Interactions with customers also gets that much-needed boost as all are done from a singular inbox. Using Falcon i.o, you can get to view all audience information as they are kept in one location. It gives users total control over their social media management processes, allowing them to assign permission levels and user roles. The system can generate reports that helps businesses get an idea of their social returns-on-investments, with metrics analyzed on the basis of network, team performance or channel.

Overview of Benefits

  • Perform social media monitoring, engagement, publishing, analytics and customer data management on one platform.
  • Really get to know who your customers and prospects are and map their journeys in individual profiles.
  • Reach your audiences with stronger real-time content.
  • Perform advanced content scheduling, publishing and team management.
  • Deliver real-time customer service and crisis management with a single social inbox.
  • Boost time and cost-efficiency using audience profile data, and campaign and team tracking.
  • Manage team collaboration and align brand consistency across departments and touchpoints.
  • Choose from flexible support and consultation packages.
  • Get started straight away on a plug-and-play platform.

Overview of Features

Social Media Monitoring
  • Real-time social listening
  • Custom search queries
  • 4.8 million sources
  • Sentiment analysis
  • High activity alerts
Social Media Publishing
  • Create, schedule, preview posts
  • Content Pool
  • Cross-channel campaign planner
  • Responsive campaign page builder
  • Facebook & Instagram ads
Social Media Engagement
  • Single multifeed inbox for all networks
  • Easy routing & task assignment
  • Priority & sentiment ranking
  • Custom filters
  • Bulk actions
Social Media Analytics
  • Paid, owned and earned performance
  • Unlimited reporting
  • Benchmarking
  • URL shortener for tracking
Social CRM
  • Enriched customer profiles
  • Custom filters
  • Profile segmentation
  • Dashboard overview

Awards & Quality Certificates

Award Position In Our Categories

Position of in our main categories:

200 is one of the top 200 Marketing Softwareproducts

20 is one of the 20 Restaurant Management Softwareproducts

20 is one of the top 20 Social Media Management Softwareproducts

200 is one of the 200
Marketing Software products

20 is one of the 20
Restaurant Management Software products

20 is one of the 20
Social Media Management Software products is also listed in the following subcategories:

Social Media Monitoring Software#25
Social Media Monitoring Software#25

It is essential to note that almost no app in the Marketing Software category is an ideal solution that can fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few reviews first as some solutions might excel just in a very small group of applications or be prepared with a really specific industry in mind. Others can function with an idea of being simple and intuitive and consequently lack advanced functions desired by more experienced users. There are also solutions that focus on a wide group of customers and offer a powerful feature base, however this in most cases comes at a higher price of such a solution. Make sure you're aware of your needs so that you pick a service that has exactly the functionalities you search for.

How Much Does Cost? Pricing Plans:
Free trial
Quote-based Plan
Contact vendor offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels. Please contact the vendor directly for more details.

User Satisfaction

We realize that when you make a decision to buy Social Media Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are pricing details? Pricing Plans:
Free trial
Quote-based Plan
Contact vendor offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels. Please contact the vendor directly for more details.

What integrations are available for provides highly flexible APIs that deliver metrics on social data, audience and content, for integration with existing client CRM, CMS and analytics systems.

  • Twitter
  • Facebook
  • LinkedIn
  • Instagram
  • Google+
  • Tumblr
  • Zendesk
  • Salesforce
  • Lexanalytics
  • Cloud Elements

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