Falcon.io REVIEW

Falcon.io is a SaaS platform for social media marketing and customer experience management. It is designed to help users in leveraging the poser of social media and enriching customer experience with the use of numerous tools that come with the system.

The prodct can effectively manage all your content using a single calendar, while tracking performance across all your social media channels. Interactions with customers also gets that much-needed boost as all are done from a singular inbox. Using Falcon i.o, you can get to view all audience information as they are kept in one location. It gives users total control over their social media management processes, allowing them to assign permission levels and user roles. The system can generate reports that helps businesses get an idea of their social returns-on-investments, with metrics analyzed on the basis of network, team performance or channel.

• Perform social media monitoring, engagement, publishing, analytics and customer data management on one platform.
• Really get to know who your customers and prospects are and map their journeys in individual profiles.
• Reach your audiences with stronger real-time content.
• Perform advanced content scheduling, publishing and team management.
• Deliver real-time customer service and crisis management with a single social inbox.
• Boost time and cost-efficiency using audience profile data, and campaign and team tracking.
• Manage team collaboration and align brand consistency across departments and touchpoints.
• Choose from flexible support and consultation packages.
• Get started straight away on a plug-and-play platform.

Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels. Please contact the vendor directly for more details.