Our score: 8.7 User satisfaction: 100%

What is is a SaaS platform for social media marketing and customer experience management. It is designed to help users in leveraging the poser of social media and enriching customer experience with the use of numerous tools that come with the system.

The prodct can effectively manage all your content using a single calendar, while tracking performance across all your social media channels. Interactions with customers also gets that much-needed boost as all are done from a singular inbox. Using Falcon i.o, you can get to view all audience information as they are kept in one location. It gives users total control over their social media management processes, allowing them to assign permission levels and user roles. The system can generate reports that helps businesses get an idea of their social returns-on-investments, with metrics analyzed on the basis of network, team performance or channel.

Overview of Benefits

  • Perform social media monitoring, engagement, publishing, analytics and customer data management on one platform.
  • Really get to know who your customers and prospects are and map their journeys in individual profiles.
  • Reach your audiences with stronger real-time content.
  • Perform advanced content scheduling, publishing and team management.
  • Deliver real-time customer service and crisis management with a single social inbox.
  • Boost time and cost-efficiency using audience profile data, and campaign and team tracking.
  • Manage team collaboration and align brand consistency across departments and touchpoints.
  • Choose from flexible support and consultation packages.
  • Get started straight away on a plug-and-play platform.

Overview of Features

Social Media Monitoring
  • Real-time social listening
  • Custom search queries
  • 4.8 million sources
  • Sentiment analysis
  • High activity alerts
Social Media Publishing
  • Create, schedule, preview posts
  • Content Pool
  • Cross-channel campaign planner
  • Responsive campaign page builder
  • Facebook & Instagram ads
Social Media Engagement
  • Single multifeed inbox for all networks
  • Easy routing & task assignment
  • Priority & sentiment ranking
  • Custom filters
  • Bulk actions
Social Media Analytics
  • Paid, owned and earned performance
  • Unlimited reporting
  • Benchmarking
  • URL shortener for tracking
Social CRM
  • Enriched customer profiles
  • Custom filters
  • Profile segmentation
  • Dashboard overview

Awards & Quality Certificates Position In Our Categories

Because companies have special business wants, it is logical that they abstain from paying for a one-size-fits-all, ideal solution. Nevertheless, it would be almost impossible to stumble on such application even among branded software solutions. The better thing to undertake would be to list the numerous major functions that need deliberation such as major features, budget, skill levels of the employees, business size, etc. Thereafter, you should follow through your product research thoroughly. Go over these reviews and explore the other software solutions in your list in detail. Such detailed research ensures you weed out ill-fitting apps and choose the system that includes all the aspects your company requires.

Position of in our main categories:

TOP 200 is one of the top 200 Marketing Software products

TOP 50 is one of the 50 Restaurant Management Software products

TOP 20 is one of the top 20 Social Media Management Software products is also listed in the following subcategories:

Enterprises have different wants and requirements and no software solution can be ideal in such a situation. It is useless to try to find a perfect out-of-the-box software system that meets all your business needs. The wise thing to do would be to adapt the application for your unique wants, employee skill levels, budget, and other elements. For these reasons, do not hasten and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your homework, look into each short-listed system in detail, read a few Social Media Management Software reviews, contact the vendor for explanations, and finally settle for the product that offers what you require.

How Much Does Cost? Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels. Please contact the vendor directly for more details.

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy Social Media Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based
  • Windows Mobile


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are pricing details? Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels. Please contact the vendor directly for more details.

What integrations are available for provides highly flexible APIs that deliver metrics on social data, audience and content, for integration with existing client CRM, CMS and analytics systems.

  • Twitter
  • Facebook
  • LinkedIn
  • Instagram
  • Google+
  • Tumblr
  • Zendesk
  • Salesforce
  • Lexanalytics
  • Cloud Elements
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Reviewed By Louie Andre
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