Great tool and customer service

What are the best aspects of this product?

I like that Falcon's dashboards are clean and intuitive. Their listening tool makes it easy for us to monitor both our brand and competitor activity.

What aspects are problematic or could work better?

More options for custom-ready report templates would be great, so we don't have to use the bare-ish one available at the moment.

What specific problems in your company were solved by this product?

We're able to move our social media monitoring inhouse, so that saved us on cost and efficiency, in terms of access to tools that we can use on our own.

Are you a current user of this product?

No