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User review of FareHarbor

Worst company to sign up!!!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

None. They don’t answer their calls. Wasted over a week, never got a follow up call.

What aspects are problematic or could work better?

Customer Service

What features/services would you like to see in future versions of this product?

None

What specific problems in your company were solved by this product?

This company does not respond to phone call. Every time you call you will get a voice mail. You will never get a follow up call. I bet you’ll just waste your time.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Recreational Facilities and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

Self-Service

Open System
1
very poor
24/7 Access through Multiple Channels
1
very poor
Browser-Based
1
very poor
Mobile
1
very poor
Resource Selection
1
very poor
Activity Selection
1
very poor
Real-Time Availability
1
very poor
Appointment Transactions
1
very poor
COTS
1
very poor
Events
1
very poor
Compound Appointments
1
very poor
Group Appointments
1
very poor
Appointment Changes
1
very poor
Cancellation and No-Show Management
1
very poor
Waitlist
1
very poor
Overbooking & Recovery Time
1
very poor

Security

SSL Encryption
1
very poor
User, Roles, and Access Management
1
very poor
Backup & Recovery
1
very poor

E-Commerce

Service Catalog
1
very poor
Online Payment Support
1
very poor

Administration

Performance & Reliability
1
very poor
Reporting & Analytics
1
very poor
Mobile
1
very poor
Support
1
very poor
Customization
1
very poor
API/Integrations
1
very poor
Batch Processing
1
very poor
Communication & Collaboration
1
very poor