FareHarbor Review

PROS: I would recommend FareHarbor as a solid booking group. I switched to their system after trying several other companies. It's easy to use, the service is fast, and the team seems to care about their customers.

CONS: A few functionalities were tricky to figure out until I watched the tutorial videos that were easy to follow.

PROS: It's so easy to use the scheduling function because you can customize it however way you want your info to appear.

CONS: Taking 6% of each successful sale could be negotiated a little better.

PROS: It's excellent -- easy to set up, service is stable and it's priced well.

CONS: The new reports could be improved, maybe something similar to the legacy ones.

PROS: I like that during setup, the customer service team helped us every step of the way, and even helped us customize a few settings for the things we need. It's a free software that charges commission per successful sale, compared with other platforms that charge a monthly fee.

CONS: It would be great for the local currency equivalent to be displayed in the payment portal. Also, we could use a mobile version of the software.

PROS: FareHarbor has integrated well with our website and it highlights functionalities that make booking easy for us and our clients. Their customer services is readily accessible and always reliable. It's value for money, compared with other market players too.

CONS: It would be great if we can have less steps on verifying bank payments because it causes delays and we would sometimes miss our target payment dates because of this.

PROS: I love that FareHarbor can sync up with our phones and website. This enables our clients to use our service through their phones too, so it's simpler to make travel and tour bookings in real-time from anywhere.

CONS: It's been a huge advantage using it with my clients, so I have no complaints about FareHarbor so far. It's been great.

PROS: We're able to organize our available equipment for classes and rent according to the free time slots. FareHarbor helps us block the availability of booked equipment for a specific period and makes it more clear for everyone.

CONS: It would be great to improve the payment system where an accurate breakdown of fees are shown to clients, instead of having them go and ask about the details separately. That way, things are more transparent. If FareHarbor has a commission fee, then it should show that part to the client's credit card details so it's clear.

PROS: FareHarbor's customer service is great. Starting with the Help tab, the instructions, tips and advice are clear enough so I don't have to call for help. And when I do need help, the team is consistently onhand for all my questions and concerns.

CONS: It would be even more helpful if I could have more accurate reporting results, plus trying out popup promos for clients who are at the checkout stage of their website experience.

PROS: It's user-friendly, flexible, comprehensive and solid.

CONS: It would be great to accommodate features that highlight discounts or promos. Its customer service could also be more responsive to calls.

PROS: I like that FareHarbor makes me feel like it values the travel and tours industry regardless of the company's size. Their sales support team are experts in the digital marketing space, and the account manager assigned to me is always onhand to respond to my inquiries. I also like FareHarbor's mobile app because it's user-friendly and have enabled our teams to go digital. All in all, it's apparent that FareHarbor that technologically advanced and is no doubt ahead of the booking reservations curve.

CONS: It would be helpful if we're able to easily and quickly add promotional codes to some of our tours without any confusion.

PROS: I like that it's easy to use and adapts to what I needed, even if I'm a new user. Very impressed while I tested this software.

CONS: I don't have enough experience with it to encounter bugs. I only know of the good things I've been told about the product.

PROS: My FareHarbor pro's include being able to integrate all our systems with FareHarbor and customize our schedule and pricing -- thanks to a great customer support team.

CONS: It would be great to improve on the inhouse waver, so we don't have to use a third-party version.

PROS: What I love best about FareHarbor is their customer service. It starts when we sign up: they would check in and be very patient and attentive while we find our way through the system, regardless of our concerns and almost 24/7.

CONS: FareHarbor is wonderful yet some of the options and functionalities can be overwhelming for us. I'm grateful to their customer service team who is always at the ready to help me through what I need to do.

PROS: None. They don’t answer their calls. Wasted over a week, never got a follow up call.

CONS: Customer Service