A great support for remote workers.

What are the best aspects of this product?

I love how Five9 supports remote employees too. I can easily log on to the server and clock in the necessary hours--all at the comforts of my home. I've been using this ever since I was an agent up until now.

What aspects are problematic or could work better?

This is very internet-dependent, so I have to constantly check on my net speed. Other than this, Five9 works perfectly fine.

What specific problems in your company were solved by this product?

Working from home has never been this easier. Five9 has been helpful in tracking our call hours. My team and I absolutely love this tool.

Are you a current user of this product?

No