Price

by quote

Logo of Five9

Five9 REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 91%
OUR SCORE 8.5

What is Five9?

The Five9 Blended Contact Center provides a mix of inbound and outbound capabilities that work together to create Active Blending. You can use the platform to maximize your agents’ productive time and respond proactively to your customers.

Five9’s Active Blending capabilities adjust to your contact center traffic and always prioritize inbound customer service calls. Dynamic predictive dialer technology automatically moves outbound agents to inbound queues, and when there are no inbound calls in queue, it shifts to outbound call processing. You can use Five9 to improve productivity, key performance indicators (KPIs), and customer satisfaction.

Overview of Five9 Benefits

Five9’s Active Blending feature allows you to easily configure business rules to add and schedule to the outbound queue automatic follow-ups on any interaction. You can maximize agent time when there are no calls in queue to:

  • Proactively follow up on abandoned calls
  • Find out how customers like their recent product purchase
  • Flag negative customer surveys for personalized attention
  • Let customers know when an order has shipped or an issue is resolved

All the components work together on the Five9 platform as a single system, eliminating the technology gap between inbound automatic call distributor (ACD) functionality and outbound dialers.

The Five9 Virtual Contact Center (VCC) Platform offers the following benefits:

  • No maintenance costs
  • No expensive, never-ending integration projects
  • No technology lifecycle syndrome
  • No time-consuming administration
  • No hardware investment

The vendor takes care of your contact center infrastructure, so you can focus on working towards the success of your company.

Overview of Five9 Features

  • ACD (automatic call distributor)
  • Campaign and list management
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • IVR (interactive voice response)
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • Text-to-speech
  • Web callback

Five9 Position In Our Categories

Position of Five9 in our main categories:

50

Five9 is one of the top 50 Help Desk Software products

50

Five9 is one of the top 50
Help Desk Software products


If you are interested in Five9 it may also be sensible to check out other subcategories of Best Help Desk Software listed in our database of B2B software reviews: Industry-Specific Help Desk Software, Service Desk Software

There are well-liked and widely used systems in each software category. But are they necessarily the best fit for your company’s special needs? A market-leading software solution may have thousands of users, but does it present what you require? For this reason, do not blindly spend on popular systems. Mull over the aspects that you desire in the software such as the cost, main tools, available integrations etc. Then, choose a few solutions that fit your requirements. Check out the free trials of these platforms, read online reviews, get information from the vendor, and do your research systematically. This in-depth groundwork is certain to aid you choose the most excellent software solution for your company’s specific requirements.

How Much Does Five9 Cost?

Five9 Pricing Plans For Enterpises & Small Business:

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

 

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Five9 across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Five9. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

31

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • Canada
  • Latin America
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are Five9 pricing details?

Five9 Pricing Plans:

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

 

What integrations are available for Five9?

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM

User reviews


No review

0
0
0
0
0

Average Rating

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified