User review
of Five9
Does its job
-
by Leona
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It is very user-friendly helpdesk software which is clearly indicated by its simple user interface. The feature set is robust but what really stands out is it ability to support Salesforce. We did not have any issues as it can handle massive volumes of outboudn calls and facilitate incoming calls fairly easily.
What aspects are problematic or could work better?
There are times when the whole system hangs but not very often. Still, it is something we want to see addressed in the future. There are lacking dashboard features as well.
What specific problems in your company were solved by this product?
We are able to collect tons of information from the system itself and other sources, including CRM platforms.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
