Easy to configue and use with many potential applications!

What are the best aspects of this product?

Getting Five9 started is a walk in the park. The initial setup did not present any difficulty and we were able to get things going quickly. Also, I love how we can implement changes once the system was live.

What aspects are problematic or could work better?

I wish Five9 offers more customization options with their reporting features as well as the ability to access raw information and then make my own queries to retrieve the data I need.

What specific problems in your company were solved by this product?

With Five9, we are able to monitor employee calls and see when an individual was engaged.

Are you a current user of this product?

Yes