Helps us perform our jobs better.

What are the best aspects of this product?

I really love the presentation of the dashboard--everything is where it should be. I can easily access the queue tracker to see the number of pending clients. The skin or the environment is quite pleasant to work with as well.

What aspects are problematic or could work better?

I don't have any major issues so far. There have been times when I've been disconnected from calls--but my internet connection is to blame for that.

What specific problems in your company were solved by this product?

Five9 helps us perform our roles as customer service agents better. No call is ever left unanswered (or at least we call them back as soon as we are able) and we've been able to respond to our customers' needs more properly. The queuing of calls helps us prioritize too.

Are you a current user of this product?

Yes