It does all the work for you

What are the best aspects of this product?

There's a feature where calls can be served up to agents directly. This makes our work more efficient.

What aspects are problematic or could work better?

The virtual call center needs an upgrade. The column settings should also be customizable as we have specific requirements.

What specific problems in your company were solved by this product?

We became efficient as our agents were able to maximize time with customers.

Are you a current user of this product?

Yes