It is the most needed tool for our business

What are the best aspects of this product?

It offers flexibility to work with different clients. It also offers an extensive list of APIs and integrations. Other companies can't hold a candle to the latest technology it offers. Their support team is also great at handling our inquiries and our account in general.

What aspects are problematic or could work better?

Securing individual inbound lines will be a great addition to this already amazing tool. The effectiveness of the marketing database should also be improved.

What specific problems in your company were solved by this product?

We were able to provide great service because of Five9. It significantly cuts down our costs. This is the best system we have used thus far.

Are you a current user of this product?

Yes