My Throughts on Five9

What are the best aspects of this product?

Set up and implemenation is a breeze and I love how very friendly the system is once we rolled it out. We have a small call center environment and Five9 fits like a glove. The support team responds to our issues in a timely manner and follows up thgouth phone or email. While the Salesforce integration has its pain, it is working now.

What aspects are problematic or could work better?

I wish Five9 would work with Internet Explorer as it is with Google Chrome. It can be a pain since with Chrome, we should have a very specific version of Java and then ensure that it does not automatically update Java. We had troubles with double logs too in Salesforce and had to uninstall some apps to resolve the issue.

What specific problems in your company were solved by this product?

Five9 is an excellent option when starting a call center from the ground up. The integration with Salesforce also helped us with our work.

Are you a current user of this product?

Yes