Perfect for a start-up team like ours.

What are the best aspects of this product?

Five9 is a solution that really respects the needs of their clients. Given the nature of my job, I initially required a couple of services and specific capabilities hooked into my Five9 account. The customer support had been great in assisting me set-up my account. They were also quick to install the additional functionalities that I needed.

What aspects are problematic or could work better?

It's a tall order to share your account to as many people as you need. I usually need to wait for other users to log out so that I can enjoy this tool too.

What specific problems in your company were solved by this product?

This has been instrumental in helping us set up a customer service port for our clients. I love how this solution makes it easy for us to track our calls and dial in on our clients who have pending requests for us. I highly recommend this to every established and start-up call center team alike.

Are you a current user of this product?

No