User review
of Five9
Personal Take on Five9
-
by Melanie
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The integration with ZenDesk is solid and it is the one thing that really matters to us. We are committed to implementing Zendesk for reports, email management, as well as integrations with other applications.
What aspects are problematic or could work better?
Five 9 relies heavily on Java and it is really something that can cause problems because it constantly updates.
What specific problems in your company were solved by this product?
Thanks to its smooth ZenDesk integration, we are more than capable of managing our inbound customer contacts. We also experience better compliance in terms of tracking and logging.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
