Powers our cloud telephony operations

What are the best aspects of this product?

I love how extensive their one-on-one training with us when we on-boarded with Five9. The accoynt rep assigned to us was really helpful and walked us through to every detail and aspect of the system. I also like that we have 24/7 access to our account rep for the first 60 days of our contract. We view things like that as very valuable blocks to a successful partnership.

What aspects are problematic or could work better?

Their reporting features could use some improvement in terms of functionality and visuals. They also lack that dashboard feature found in many other telephony solutions providers.

What specific problems in your company were solved by this product?

Five9 takes most of the grunt work, enabling our agents to work to their maximum potential and deliver optimum productivity.

Are you a current user of this product?

Yes