The reports that we’ve generated are complete and accurate.

What are the best aspects of this product?

One thing that Five9 can brag about is usability and ease of use. Anyone--from both managers and agents alike--can easily manipulate its purpose for our shared goal. It allows me to oversee operations and retrieve reports to verify my observations with numbers.

What aspects are problematic or could work better?

There have been a couple of instances in the past where we've been forced to reboot due to a slow internet connection. Other than this, everything works fine.

What specific problems in your company were solved by this product?

It's been a lot less complicated to present reports to our bosses.

Are you a current user of this product?

Yes