Very rich software but lacks crucial features

What are the best aspects of this product?

Five9 is so flexible that we can easily adapt to the ever changing needs of our clients. It also integrates with our existing CRM system and has no problems retrieving information from another partner solutions we are using. Five9 enables me to have a direct access to information and implement changes wherever I am via th Admin and supevisor consoles.

What aspects are problematic or could work better?

While I do love the product, I am not impressed with their support. There are instances where I felt that they are not enthused to help me out with issues and that they are not knowledgeable about their product.

What specific problems in your company were solved by this product?

We used to spend a lot if time gathering information our call systems, CRM, and other sources when working on new reports. Now, we don't have to do all the grunt work as Five9 does it all so well.

Are you a current user of this product?

Yes