Very user-friendly.

What are the best aspects of this product?

Unlike other solutions of its kind, Five9 is simple. It does not require unnecessary steps--it gets the job done easily and without hassle to users. Setting it up had been a breeze too. All we needed were a pair of earphones and voila--it's easy to answer calls wherever our agents may be. We've been using this for more than a year now, and our productivity has definitely skyrocketed. This is a great tool that simplifies our work process and supports our team's goal.

What aspects are problematic or could work better?

I do have a couple of issues I would like to raise. First of all, I feel that the support team needs a little more training. I appreciate that they try to help whenever I call to them for any issue or another, but really, all that they do is pretend to help--there is no work getting done. I speak from experience because there has been a couple of instances when I had to call for their support. When it comes to attentiveness, they do deliver though. They always check in on me and ask me questions--they just lack the know-how in addressing certain tech issues. Another issue that I have is the lack of support for square approaching numbers. The mix-ups happen often.

What specific problems in your company were solved by this product?

Five9 has offered us a good set of services for a reasonable amount. We haven't had any issues teaching it to our agents because it is so easy to use. Not to mention, we use it to generate reports and gain insights into our productivity as a team too.

Are you a current user of this product?

No