User review
of Five9
Wise investment
-
by Otis
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The system enables me to have a very good visual on how my agents perform and what they do to better manage their time. Also, the call recording feature is an excellent tool for training new and experienced agents.
What aspects are problematic or could work better?
I am not a fan of their custom reports. Making them isn't very friendly to say the least. I had to go through a trial and error process to finally have the custom report templates we need.
What specific problems in your company were solved by this product?
Five9 helped us go deeper into our database and scour leads that we haven't touched for years. We managed to turn old data into $1.5 million.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Construction
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
