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User review
of Fleetmatics
Horrible Customer Service
-
by Mary Schmucker
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
reporting, geofencing, asset tracking, and the route replay function
What aspects are problematic or could work better?
horrible customer service, expect long wait times on the phone, multiple phone calls and emails. eld doesn't work properly.
What features/services would you like to see in future versions of this product?
improved eld and improved customer service
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Paper & Forest Products
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
FEATURE DETAILS
Field Service Management
Inventory Control very good
4
Mobile Access very good
4
Routing Technician Management ok
3
Work Order Management very poor
1
