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Fleetmatics REVIEW

Field Service Management Software - FSM

2 user reviews

What is Fleetmatics?

Fleetmatics is a leading global vendor of fleet management apps for small and mid-sized businesses delivered as software-as-a-service (SaaS). This company’s products help companies to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforce, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.

Fleetmatics’ intuitive and affordable web-based apps provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to minimize operating and capital costs, as well as boost revenue. The company serves about 38,000 customers and approximately 757,000 subscribed vehicles worldwide.

Fleetmatics handles all the technology issues so customers can focus on their business to realize ROI that includes increased revenue, lowered costs, and ability to grow profitably.

The company’s North American headquarters are in the Boston area with added offices in Phoenix, Cleveland, Clearwater, Charlotte, and Chicago, as well as in offices in the UK, Ireland, and Australia.

Overview of Fleetmatics Benefits

Fleetmatics REVEAL offers real-time fleet monitoring, so that the client will know what’s going on in the field real-time, and can dispatch more efficiently, improve customer service, and minimize time spent calling drivers for updates. At the same time, Fleetmatics REVEAL helps prevent breakdowns in many different ways. For instance, the system offers maintenance alerts to inform you when vehicles are due for proper maintenance, helping you prevent truck breakdowns. Alerts can be set based on calendar time, engine on-time, or mileage depending on the type of service needed.

Eventually, you get to save considerable amounts on fuel, because this fleet tracking app can help you lower costs by reducing speeding, decreasing idle times, and improving routing and dispatching. At the same time, you get to reduce unauthorized vehicle use and can quickly recover stolen vehicles. Curb unsafe driving habits before they lead to more serious issues.

Another important benefit is that by improving routing and dispatching efficiency, the fleet tracking app enables you to get more stops done per day. Customer service is improved, you reach customers faster, and consequently respond immediately to all of their emergencies. With Fleetmatics, you can obtain historical proof time on site and make service calls more efficient.

Fleetmatics WORK, on the other hand is the company’s field service management software, the biggest benefit of which is streamlining management and reducing paperwork. Purchase it to take schedules, invoices, quotes and more off your desk and onto the cloud.

Once inside the system, you will be able to control your schedule, simplify the way how you schedule and assign jobs to other employees, no matter how many times things change. At the end of the process, you will get more work done, and become more productive by simplifying, organizing, and managing your day to day operations. The mobile app will ensure everything runs smooth and fast when your techs can keep—and send—all of the essential job details in the palm of their hands.

Finally, Fleetmatics integrates smoothly with major accounting packages to make sure vital business info gets to your accountant easily.

Overview of Fleetmatics Features

Fleetmatics REVEAL
  • Fuel Management
  • Fleet Management
  • Fleet Maintenance
  • The location of your fleet vehicles in real time
  • The historical status of each vehicle
  • Preventative maintenance information
Fleetmatics WORK
  • Work Order Management
  • Technician Management
  • Service History Tracking
  • Scheduling
  • Routing
  • Mobile Access
  • Timesheet management
  • Job Tracking
  • Job Management
  • Inventory Control
  • Customer Database
  • Billing & Invoicing

Fleetmatics Position In Our Categories

Position of Fleetmatics in our main categories:


Fleetmatics is one of the top 200 Project Management Softwareproducts


Fleetmatics is one of the 200
Project Management Software products

Fleetmatics is also listed in the following subcategories:

Field Service Management Software - FSM#29
Field Service Management Software - FSM#29

Each company is different, and can require a particular type of Field Service Management Software - FSM solution that will be designed for their company size, type of clients and staff and even particular niche they support. It's not wise to count on getting a perfect services that is going to work for each business no matter what their background is. It may be a good idea to read a few Fleetmatics reviews first and even then you should keep in mind what the software is intended to do for your business and your staff. Do you need a simple and intuitive app with only essential features? Will you actually make use of the complex functionalities required by experts and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to locate a reliable solution that will match your budget.

How Much Does Fleetmatics Cost?

Fleetmatics SMB and enterprise pricing is available only upon request. Contact the company to get your quote, and ask for more information.

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Fleetmatics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Fleetmatics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted

What Support Does This Vendor Offer?


Fleetmatics User Reviews

Mary Schmucker

5 months ago

What are Fleetmatics pricing details?

Fleetmatics SMB and enterprise pricing is available only upon request. Contact the company to get your quote, and ask for more information.

What integrations are available for Fleetmatics?

Fleetmatics WORK integrates with the following popular accounting packages:

  • Xero
  • MYOB Live
  • QuickBooks

User reviews

User reviews in total: 2


Average Rating:

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The most favorable review

Mary Schmucker

5 months ago

Pros: reporting, geofencing, asset tracking, and the route replay function

Cons: horrible customer service, expect long wait times on the phone, multiple phone calls and emails. eld doesn't work properly.

The least favorable review

Anonymous Reviewer

2 years ago

Pros: I wish I could say that there was something positive to say here, but this company has let me down.

Cons: There customer service is bad and the installers are worse.

Mary Schmucker
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Published 5 months ago
reporting, geofencing, asset tracking, and the route replay function

What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 2 years ago
I wish I could say that there was something positive to say here, but this company has let me down.

What do you think about this review? Great Poor

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