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Fleetmatics Review

Fleetmatics
Our score: 8.0 User satisfaction: 100%

What is Fleetmatics?

Fleetmatics is a leading global vendor of fleet management apps for small and mid-sized businesses delivered as software-as-a-service (SaaS). This company’s products help companies to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforce, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.

Fleetmatics’ intuitive and affordable web-based apps provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to minimize operating and capital costs, as well as boost revenue. The company serves about 38,000 customers and approximately 757,000 subscribed vehicles worldwide.

Fleetmatics handles all the technology issues so customers can focus on their business to realize ROI that includes increased revenue, lowered costs, and ability to grow profitably.

The company’s North American headquarters are in the Boston area with added offices in Phoenix, Cleveland, Clearwater, Charlotte, and Chicago, as well as in offices in the UK, Ireland, and Australia.

Overview of Fleetmatics Benefits

Fleetmatics REVEAL offers real-time fleet monitoring, so that the client will know what’s going on in the field real-time, and can dispatch more efficiently, improve customer service, and minimize time spent calling drivers for updates. At the same time, Fleetmatics REVEAL helps prevent breakdowns in many different ways. For instance, the system offers maintenance alerts to inform you when vehicles are due for proper maintenance, helping you prevent truck breakdowns. Alerts can be set based on calendar time, engine on-time, or mileage depending on the type of service needed.

Eventually, you get to save considerable amounts on fuel, because this fleet tracking app can help you lower costs by reducing speeding, decreasing idle times, and improving routing and dispatching. At the same time, you get to reduce unauthorized vehicle use and can quickly recover stolen vehicles. Curb unsafe driving habits before they lead to more serious issues.

Another important benefit is that by improving routing and dispatching efficiency, the fleet tracking app enables you to get more stops done per day. Customer service is improved, you reach customers faster, and consequently respond immediately to all of their emergencies. With Fleetmatics, you can obtain historical proof time on site and make service calls more efficient.

Fleetmatics WORK, on the other hand is the company’s field service management software, the biggest benefit of which is streamlining management and reducing paperwork. Purchase it to take schedules, invoices, quotes and more off your desk and onto the cloud.

Once inside the system, you will be able to control your schedule, simplify the way how you schedule and assign jobs to other employees, no matter how many times things change. At the end of the process, you will get more work done, and become more productive by simplifying, organizing, and managing your day to day operations. The mobile app will ensure everything runs smooth and fast when your techs can keep—and send—all of the essential job details in the palm of their hands.

Finally, Fleetmatics integrates smoothly with major accounting packages to make sure vital business info gets to your accountant easily.

Overview of Fleetmatics Features

Fleetmatics REVEAL
  • Fuel Management
  • Fleet Management
  • Fleet Maintenance
  • The location of your fleet vehicles in real time
  • The historical status of each vehicle
  • Preventative maintenance information
Fleetmatics WORK
  • Work Order Management
  • Technician Management
  • Service History Tracking
  • Scheduling
  • Routing
  • Mobile Access
  • Timesheet management
  • Job Tracking
  • Job Management
  • Inventory Control
  • Customer Database
  • Billing & Invoicing

Fleetmatics Position In Our Categories

Knowing that companies have specific business wants, it is only logical they steer clear of adopting an all-encompassing, ideal software. Regardless, it would be futile to discover such an app even among recognizable software products. The better step to do would be to shortlist the several chief aspects which require deliberation including essential features, budget, technical skill levels of staff, organizational size, etc. After which, you must conduct your product research thoroughly. Browse through some of these Fleetmatics reviews and explore each of the software solutions in your shortlist more closely. Such all-encompassing research ensures you take out poorly fit software solutions and buy the system that includes all the function you require company requires to realize efficiency.

Position of Fleetmatics in our main categories:

TOP 200

Fleetmatics is one of the top 200 Project Management Software products

Fleetmatics is also listed in the following subcategories:

There are popular and widely used solutions in each software group. But are they automatically the best fit for your organization’s special needs? A popular software application may have thousands of customers, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few Fleetmatics Field Service Management Software - FSM reviews and mull over the factors that you desire in the software such as the cost, main tools, available integrations etc. Then, select a few systems that fit your requirements. Check out the free trials of these products, read online opinions, get explanations from the vendor, and do your research meticulously. This exhaustive research is sure to help you choose the most excellent software platform for your organization’s special wants.

How Much Does Fleetmatics Cost?

Fleetmatics Pricing Plans:

Free Trial

Fleetmatics SMB and enterprise pricing is available only upon request. Contact the company to get your quote, and ask for more information.

User Satisfaction

Positive Social Media Mentions 33
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Fleetmatics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Fleetmatics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Fleetmatics Alternatives

Top Competitors To Fleetmatics By Price

Trending Field Service Management Software - FSM Reviews

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Fleetmatics Comparisons

Fleetmatics user reviews

Horrible Customer Service

Read full review >
Mary Schmucker
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Published on: 24.04.2019 Company Size: 51-100 Employees Industry: Paper & Forest Products

Worst experience of my business life.

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 13.10.2017 Company Size: 1-10 Employees Industry: Recreational Facilities and Services

What are Fleetmatics pricing details?

Fleetmatics Pricing Plans:

Free Trial

Fleetmatics SMB and enterprise pricing is available only upon request. Contact the company to get your quote, and ask for more information.

What integrations are available for Fleetmatics?

Fleetmatics WORK integrates with the following popular accounting packages:

  • Xero
  • MYOB Live
  • QuickBooks
  • SAASU

Fleetmatics average rating:

Average score
1.5/5 (2 user reviews)
2/5

Overall impression

2/5

Customer Support

2/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Mary Schmucker

PROS: reporting, geofencing, asset tracking, and the route replay function

CONS: horrible customer service, expect long wait times on the phone, multiple phone calls and emails. eld doesn't work properly.

Reviewed 10 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: I wish I could say that there was something positive to say here, but this company has let me down.

CONS: There customer service is bad and the installers are worse.

Reviewed 2 years ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Horrible Customer Service

Read full review >
Mary Schmucker
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Published on: 24.04.2019 Company Size: 51-100 Employees Industry: Paper & Forest Products

PROS: reporting, geofencing, asset tracking, and the route replay function

CONS: horrible customer service, expect long wait times on the phone, multiple phone calls and emails. eld doesn't work properly.

What do you think about this review? Great Poor

Worst experience of my business life.

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 13.10.2017 Company Size: 1-10 Employees Industry: Recreational Facilities and Services

PROS: I wish I could say that there was something positive to say here, but this company has let me down.

CONS: There customer service is bad and the installers are worse.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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