Offers plenty of useful features

What are the best aspects of this product?

We use Fogbugz to write wiki articles, feature requests, and bugs. The app is easy to learn and we can use it receive incoming emails from customers and tech support. We like that we can host the app locally. The Fogbugz website features in-depth articles on how to design plugins for modifications that can help your company. I also like the excellent search feature as I can search multiple fields simultaneously.

What aspects are problematic or could work better?

The basic functionalities are easy to use but the app offers multiple options and you need to do some trial and error to find out which features are most useful for your needs. Other bug tracking solutions offer two fields to determine the priority and severity of a bug, but FogBugz offers only the priority field.

What specific problems in your company were solved by this product?

We use the wiki functionality to store project info. We have used plugins built by other users which we found on the Fogbugz website to add extra useful features

Are you a current user of this product?

Yes