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FogBugz Review

FogBugz
Our score: 7.0 User satisfaction: N/A

What is FogBugz?

FogBugz is a system that makes it easy to monitor your projects. It helps your team to focus on the tasks that need to be done. You can capture features, tasks, and customer requests in a central location.

FogBugz touts itself as a complete project tracker for development teams. It is used by more than 20,000 software development teams for issue and bug tracking, collaboration, time tracking, and project planning and management, all in one place.

Overview of FogBugz Benefits

Bug tracking and issue tracking

Users can track bugs, emails, issues and more. They can organize and prioritize development tasks in a central place.

Find things quickly

FogBugz offers a powerful search engine that allows you to instantly search the complete contents of customer correspondence, wiki articles, and cases. The flexibility of FogBugz search helps you to find the information you need quickly and easily.

Capture bugs easily

Capture bugs via your browser, email, or BugzScout, or by utilizing the FogBugz feature screenshot tool. FogBugz enables easy and quick case creation, to let your team concentrate on making better software.

Manage cases on-the-go

FogBugz is compatible with Android, iOS, and Blackberry smartphones, and the iPad and other tablets. This helps users to respond to customers and be productive outside the office.

Stay up-to-date with notifications

FogBugz emails and notifications keep team members updated on changes to the issues and bugs they are working on. Team members have full control over the frequency of email updates.

Overview of FogBugz Features

  • Integrated wiki
  • Integrations
  • Issue and bug tracking
  • Project management
  • Support help desk
  • Time tracking

FogBugz Position In Our Categories

Because companies have specific business wants, it is wise they abstain from buying an all-encompassing, ideal solution. Be that as it may, it would be difficult to chance on such application even among widely used software solutions. The logical thing to do should be to shortlist the various chief factors which necessitate research including crucial features, pricing, skill ability of staff, organizational size, etc. After which, you must perform your product research fully. Browse over these FogBugz evaluations and scrutinize the other software solutions in your shortlist in detail. Such well-rounded product research ascertain you keep away from ill-fitting apps and pay for the system that provides all the function you require business requires.

Position of FogBugz in our main categories:

TOP 500

FogBugz is one of the top 500 Project Management Software products

If you are interested in FogBugz it may also be beneficial to check out other subcategories of Project Management Software listed in our base of B2B software reviews.

It is crucial to note that hardly any app in the Project Management Software category is an ideal solution that can fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few FogBugz Project Management Software reviews first as some solutions may perform well only in a really small group of applications or be created with a very specific type of industry in mind. Others can function with an idea of being simple and intuitive and therefore lack complex features welcomed by more experienced users. There are also solutions that focus on a wide group of customers and give you a powerful feature base, but this frequently comes at a more significant price of such a service. Be certain that you're aware of your requirements so that you choose a solution that offers all the elements you look for.

How Much Does FogBugz Cost?

FogBugz Pricing Plans:

Free Trial

  • FogBugz price plans start at $18/month (billed yearly) for up to 5 users. The Time Tracking and Integrated Wiki modules are offered at $9/month each.
  • The highest price plan is $1080/month (billed yearly) for up to 500 users. For this package, the Time Tracking and Integrated Wiki modules are priced at $540/month each.
  • FogBugz also offers a free edition for 2 users. You can start a trial and choose the free option any time during the trial.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FogBugz reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FogBugz. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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FogBugz Comparisons

FogBugz user reviews

Excellent bug management platform

Read full review >
Norma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Computer Software

Excellent app for project tracking

Read full review >
Alton
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2019 Company Size: More than 100 Employees Industry: Computer Software

Top rate bug tracking solution

Read full review >
Salvador
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2019 Company Size: 1-10 Employees Industry: Internet

Offers plenty of useful features

Read full review >
Enrique
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: E-Learning

Ideal application for agile development and bug tracking

Read full review >
Cody
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Education Management

What are FogBugz pricing details?

FogBugz Pricing Plans:

Free Trial

  • FogBugz price plans start at $18/month (billed yearly) for up to 5 users. The Time Tracking and Integrated Wiki modules are offered at $9/month each.
  • The highest price plan is $1080/month (billed yearly) for up to 500 users. For this package, the Time Tracking and Integrated Wiki modules are priced at $540/month each.
  • FogBugz also offers a free edition for 2 users. You can start a trial and choose the free option any time during the trial.

What integrations are available for FogBugz?

  • FogBugz offers a flexible API and powerful integrations. The app works easily with your other development tools.
  • FogBugz integrates tightly with Kiln to create a unified workflow.
  • If you run FogBugz on your own server, you can also extend FogBugz and integrate it with other systems using plugins.

FogBugz average rating:

Average score
4.6/5 (10 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Alton

PROS: I love that the app is easy to set up and I can save filters to display all my issues and bugs clearly and track my tasks in another filter/view. The Kiln integration is useful as it allows me to source control management commits to a specific case. Kiln helps me balance ease with power and I can do a lot with it without spending a week on planning. The API is useful and we use it to enable our software to automatically submit bug reports in case of issues.

CONS: My only complaint is FogBugz lacks features that would allow us to track our clients individually and monitor their information.

Reviewed 5 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: It's somewhat flexible, has an archaic and cryptic API that some have integrated with in various programming languages.

CONS: It looks and feels similar to a somewhat better version of Bugzilla circa 2006. It's feels clunky. It puts things like that last reversed sort order into the URL as a request parameter, so if you changed the sort as your last action and then bookmarked that URL instead of saving the search, then each time you hit click on your bookmark, it will load the list in the opposite order. It's search is pretty awful and difficult to use. Our company has hated it for years, and has finally decided to replace it.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Excellent bug management platform

Read full review >
Norma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that I can sort and search quickly. At any time, I’m only a few clicks away from the info I need.

CONS: The search feature becomes dysfunctional sometimes, and there are system downtimes too. But to be fair, the service is usually back up inside the same business day. Another drawback is the software timesheet management and it could be improved by adding a more powerful overall view.

What do you think about this review? Great Poor

Excellent app for project tracking

Read full review >
Alton
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love that the app is easy to set up and I can save filters to display all my issues and bugs clearly and track my tasks in another filter/view. The Kiln integration is useful as it allows me to source control management commits to a specific case. Kiln helps me balance ease with power and I can do a lot with it without spending a week on planning. The API is useful and we use it to enable our software to automatically submit bug reports in case of issues.

CONS: My only complaint is FogBugz lacks features that would allow us to track our clients individually and monitor their information.

What do you think about this review? Great Poor

Top rate bug tracking solution

Read full review >
Salvador
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2019 Company Size: 1-10 Employees Industry: Internet

PROS: I love the granularity which allows me to easily categorize bugs and other issues. This feature offers limitless possibilities, but you need to be careful because creating complex granularity for your projects can make it hard to use the app.

CONS: The vendor doesn’t do enough to help users and administrators to maintain the usability of the issue tracking software. This is not a problem if your QA and developer teams are small. But if you run multiple products and releases simultaneously on FogBugz, you need experienced administrators to use the issue tracking system effectively.

What do you think about this review? Great Poor

Offers plenty of useful features

Read full review >
Enrique
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: E-Learning

PROS: We use Fogbugz to write wiki articles, feature requests, and bugs. The app is easy to learn and we can use it receive incoming emails from customers and tech support. We like that we can host the app locally. The Fogbugz website features in-depth articles on how to design plugins for modifications that can help your company. I also like the excellent search feature as I can search multiple fields simultaneously.

CONS: The basic functionalities are easy to use but the app offers multiple options and you need to do some trial and error to find out which features are most useful for your needs. Other bug tracking solutions offer two fields to determine the priority and severity of a bug, but FogBugz offers only the priority field.

What do you think about this review? Great Poor

Ideal application for agile development and bug tracking

Read full review >
Cody
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Education Management

PROS: I loved that I could view multiple bugs at a single glance. I am a QA and it was important for me to see whether bugs are already raised or not, so that we do not waste the time of the engineering staff. This project software is excellent at this, and I also appreciated that we could use the app to view the history of bugs, and the commits made. It was also easy to track changesets.

CONS: When we were working with our partners, they preferred JIRA to FogBugz because the former offered more plugins than the latter. FogBugz feels a bit small and isolated to use, especially in today’s times when all systems can be easily integrated with popular business apps.

What do you think about this review? Great Poor

Top class project management with a few flaws

Read full review >
Jan
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.04.2018 Company Size: 1-10 Employees Industry: Internet

PROS: I love that I can manage projects, estimate times for large tasks, and supervise everything easily. The Kiln integration is useful as it allows project cases to be linked in mercurial commits and this improves accountability and enables us to learn how time was spent doing each task.

CONS: The minus points are the interface which makes it difficult to use the app and lack of integration with Trello (which is surprising as the parent company FogCreek Software created both systems).

What do you think about this review? Great Poor

Top rate team management app

Read full review >
Patsy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.01.2018 Company Size: More than 100 Employees Industry: Online Media

PROS: For me, the plus points are the excellent filter searching options and organization. The app is ideal for managing multiple milestones, sprints, and projects.

CONS: The learning curve is a bit steep and this can be difficult initially. Plus, we have more than 200,000 tickets and the app is slow because of this and the pages load slowly. This only worsens the learning curve.

What do you think about this review? Great Poor

Top class software project tracking app

Read full review >
Felipe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.01.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: I appreciate the ease of use and the reporting features especially the evidence-based estimation tool. In my opinion, FogBugz is an excellent app for software development.

CONS: The only disadvantage is it is hard to limit access to the app at a customer level.

What do you think about this review? Great Poor

Brilliant software

Read full review >
Sherman
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.01.2018 Company Size: More than 100 Employees Industry: Banking

PROS: The app is easy to use. It is intuitive to create reports, views, and categories. I use FogBugz to report bugs to my team and assign them accordingly. The notifications keep all team members informed and updated.

CONS: I use my mobile devices to check on bugs, but FogBugz’s mobile ability needs to be improved.

What do you think about this review? Great Poor

There are much better tools out there

Read full review >
Anonymous Reviewer
1/5

Overall impression

2/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 13.10.2017 Company Size: More than 100 Employees Industry: N/A

PROS: It's somewhat flexible, has an archaic and cryptic API that some have integrated with in various programming languages.

CONS: It looks and feels similar to a somewhat better version of Bugzilla circa 2006. It's feels clunky. It puts things like that last reversed sort order into the URL as a request parameter, so if you changed the sort as your last action and then bookmarked that URL instead of saving the search, then each time you hit click on your bookmark, it will load the list in the opposite order. It's search is pretty awful and difficult to use. Our company has hated it for years, and has finally decided to replace it.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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