Formstack helps us to improve our interaction

What are the best aspects of this product?

Formstack is intuitive and flexible tool. We use it for everything starting from event registration, surveys, to communication exchanges. The price is affordable. This is great way for gathering and sharing data. With data sharing feature we are able to share data with large groups and they have an access to the information so they can do their own kind of analysis. We use graphs for analyzing the results. Forms integrate effortlessly with our third party payment system. I know I have other things to learn about Formstack, and what’s important to me is the ability to use this product for improving our online activities.

What aspects are problematic or could work better?

What I don’t like is that whenever I run into a problem there is no one there to help me. I don’t have time to wait for their e-mail response. In addition, I have found that there are not enough tutorials for some complicated elements such as conditional logic and creating equations for the registration chek-out.

What specific problems in your company were solved by this product?

In the past we didn’t have a structured format for communication incoming questions from public, and we have spent if no waste lot of time in order to gather the information we need. Now, with Formstack our employees can follow the structure and provide us with the information we need. Our interaction has improved. We inserted automated notifications in order to help our employees to find and contact right person. Our purpose now is to master the confirmation e-mail opportunities. I believe that there is great potential to do wonderful things with these set of features that Formstack offers.

Are you a current user of this product?

Yes