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Formstack Review

Formstack
Our score: 8.5 User satisfaction: 100%

What is Formstack?

Formstack is a tool that helps organize and structure information as it offers an online form building platform with a number of powerful tools.  You can create simple, complex or short forms according to your business requirements. It helps you in collecting and storing pivotal information. Not only does it allow you to gather information, but it also makes it possible to perform valuable analysis and gain insights regarding the key performance areas.

It comes with more than 40 integrations that automate the process and the scope of the data collected. These integrations can be connected with other software solutions such as CRMs, payment processing systems, security tools, and subscriber lists. Moreover, Formstack also eliminates the need for a developer to be involved, as it offers many customizable features that can be integrated into the forms through the user-friendly interface. Hence, the whole data gathering process becomes simplified and personalized for all kinds of businesses.

Overview of Formstack Benefits

Many renowned businesses prefer Formstack to create online forms for their online CRM purposes. The multifaceted use of these forms can be made for initiating or maintaining internal and external communications by organizations. For internal communications, it gives way for team collaborations and networks. Manual work is minimized through the creation of forms. Workflow routes can be created to streamline processes that need team collaboration. Moreover, different teams can monitor the performance through shared access which allows pulling out insights. Altogether, Formstack helps attain information regarding the employees’ performance, engagement, satisfaction, and teamwork for all departments be it IT or HR. For external purposes, businesses can reach out to a wide array of the audience to collect data, with real-time data storing capabilities.  

As Formstack supports more than 40 integrations across different platforms, it becomes really convenient for businesses to streamline work processes. The payment solution integrations make it easy for users to flow the payment forms using FormStack. The integration of MailChimp allows scheduling campaigns and sending out form emails to the subscriber list.

Data security of online platforms is one of the concerns that struck almost all business organizations. However, with Formstack, businesses can keep their sensitive information protected through the stringent security standards from data collection to data storage and sharing. It allows organizations to encrypt the data with security passwords, so that information can only be accessed by the authorized personnel. It also uses workflow approval which enables the user to access the form only through approved entries. Thus, it also offers a strict monitoring tool to keep track of all form entries.

Overview of Formstack Features

  • Form Builder
  • Section 508 Compliance
  • Conditional Logic
  • Drag and Drop
  • Form Importer
  • Responsive Forms
  • Themes & CSS
  • Data Collection
  • A/B Testing
  • Analytics
  • API & Webhooks
  • Confirmation & Redirects
  • Data Routing
  • Electronic Signatures
  • Email Logic
  • Field Bottlenecks
  • Field Validation
  • Social Autofill
  • Payments
  • Payment Processors
  • Discount codes
  • Security encryption
  • Multiple Users

Formstack Position In Our Categories

Since businesses have distinct business-related wants, it is practical they steer clear of going for an all-in-one, ”best” software. Needless to say, it would be difficult to try to chance on such application even among widely used software solutions. The best step to do can be to spell out the numerous chief aspects that call for a investigation like major features, price terms, skill aptitude of staff members, company size, etc. Next, you must follow through your research comprehensively. Go over some of these Formstack analyses and check out each of the software programs in your shortlist more closely. Such detailed product research ascertains you avoid poorly fit apps and select the system that delivers all the benefits your business requires.

Position of Formstack in our main categories:

TOP 10

Formstack is one of the 10 best Forms Automation Software systems

TOP 20

Formstack is one of the 20 Survey Software products

If you are considering Formstack it may also be sensible to check out other subcategories of Survey Software listed in our database of B2B software reviews.

There are popular and widely used systems in each software group. But are they essentially the best fit for your enterprise’s special requirements? A popular software application may have thousands of users, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few Formstack Survey Software reviews and mull over the aspects that you want in the software such as the cost, main features, available integrations etc. Then, choose a few solutions that fit your needs. Check out the free trials of these products, read online reviews, get information from the vendor, and do your research thoroughly. This in-depth groundwork is certain to assist you select the most excellent software platform for your firm’s specific requirements.

How Much Does Formstack Cost?

Formstack Pricing Plans:

Free Trial

Silver

Starting at $39/month

Gold

Starting at $99/month

Platinum

Starting at $249/month

Formstack offers a free trial where you can test its functionality, and a variety of SMB and enterprise pricing plans to choose from. Here are the details:

Silver – Starting at $39/month

  • Basic Features
  • Mobile-Friendly Forms
  • 20 Forms
  • 1000 Submissions
  • 5 users

Gold – Starting at $99/month

  • Basic Features
  • Mobile Friendly Forms
  • Approval Workflow
  • Facebook Tab Embed
  • Google Analytics
  • HubSpot Integration
  • Salesforce Integration Social Autofill
  • 100 Forms
  • 10,000 Submissions
  • 10 users

Platinum – Starting at $249/month

  • Basic Features
  • Mobile-Friendly Forms
  • Approval Workflow
  • Facebook Plugin
  • Google Analytics
  • HubSpot Integration
  • A/B Testing
  • Campaign Tracking
  • Field Bottlenecks
  • Priority Support
  • Salesforce Integration
  • Social Autofill
  • 1,000 Forms
  • 100,000 Submissions
  • 25 Users

User Satisfaction

Positive Social Media Mentions 25
Negative Social Media Mentions 0

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Formstack reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Formstack. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Formstack Comparisons

Formstack user reviews

We have great experience with Formstack

Read full review >
Louis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Photography

It saves time

Read full review >
Lauren
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: 11-50 Employees Industry: Wine and Spirits

Improves interaction with employees

Read full review >
Erica
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: 11-50 Employees Industry: Oil & Energy

It helps in proper management of digital forms

Read full review >
Irene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2018 Company Size: More than 100 Employees Industry: Financial Services

Formstack helped us to rebuild our website application form

Read full review >
Duane
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2018 Company Size: More than 100 Employees Industry: Higher Education

What are Formstack pricing details?

Formstack Pricing Plans:

Free Trial

Silver

Starting at $39/month

Gold

Starting at $99/month

Platinum

Starting at $249/month

Formstack offers a free trial where you can test its functionality, and a variety of SMB and enterprise pricing plans to choose from. Here are the details:

Silver – Starting at $39/month

  • Basic Features
  • Mobile-Friendly Forms
  • 20 Forms
  • 1000 Submissions
  • 5 users

Gold – Starting at $99/month

  • Basic Features
  • Mobile Friendly Forms
  • Approval Workflow
  • Facebook Tab Embed
  • Google Analytics
  • HubSpot Integration
  • Salesforce Integration Social Autofill
  • 100 Forms
  • 10,000 Submissions
  • 10 users

Platinum – Starting at $249/month

  • Basic Features
  • Mobile-Friendly Forms
  • Approval Workflow
  • Facebook Plugin
  • Google Analytics
  • HubSpot Integration
  • A/B Testing
  • Campaign Tracking
  • Field Bottlenecks
  • Priority Support
  • Salesforce Integration
  • Social Autofill
  • 1,000 Forms
  • 100,000 Submissions
  • 25 Users

What integrations are available for Formstack?

Formstack integrates with the following business systems and applications:

  • Google Sheets
  • MailChimp
  • PayPal
  • Salesforce
  • Act-On
  • Authorize.Net
  • AWeber
  • Boz
  • Beanstream
  • Batchbook
  • Chargify
  • Capsule
  • Campaign Monitor
  • Constant Contact
  • Dropbox
  • Drupal
  • Emma
  • Email Center Pro
  • Dwolla
  • Facebook
  • Google Analytics
  • Google Contacts
  • HelpSpot
  • Google Calender
  • Google Drive
  • HubSpot
  • iContact
  • Highrise
  • Stripe
  • Pardot
  • TypePad
  • WebMerge
  • Zapier
  • Wordpress
  • Zendesk
  • WePay

Formstack average rating:

Average score
5/5 (22 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Duane

PROS: Formstack is an intuitive form-builder that offers great set of features. I had been using other software before we transferred all into Formstack, and I can tell that nothing compares to its interface. I can easily add rules for fields or even whole sections of fields, it has great online payment integration, discount codes and autofills are wonderful features too. With Formstack we can easily build our robust forms.

CONS: I have faced some minor issue, but there is nothing that blocks our work.

Reviewed 2 years ago

Read full review >

The least favorable review

Stacey

PROS: I have used Wufoo before and I can tell you that it does not offer the same user experience as Formstack does. Formstack is faster which means you can rely on it more in terms of data collection and analysis. It is not only user friendly but flexible for any platform or website. You can easily add data into the digital platform and thus friendly to users. It helps you to build forms from scratch and manage them with ease to give the best results. Since entering data into the forms is easy, you will be able to collect data from the public with ease on your website and analyze that data in real-time.

CONS: Despite the tool offering reliable and flexible form solutions, there is still more work that needs to be done in making sure that it offers the best solutions. There is a problem when it comes to editing and saving forms in real-time. This is the case when you open multiple tabs in your browser. Also, it is limited in terms of how you can customize data when you want to export the forms. They should improve and provide many ways through which you can customize data when exporting for efficiency. Another drawback is that it tends to generate duplicate forms when the internet connection is slow or the browser is leading slowly.

Reviewed 2 years ago

Read full review >

More reviews from 22 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

We have great experience with Formstack

Read full review >
Louis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Photography

PROS: We have found that the Formstack is complete tool with all its functionalities and design. It is easy to use and works perfectly with our system. On an advanced level offers integration hub, security settings and plugins that are very helpful for our work.

CONS: Sometimes the data is not well organized the way I like. All in all I haven’t found any big issue by now.

What do you think about this review? Great Poor

It saves time

Read full review >
Lauren
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: 11-50 Employees Industry: Wine and Spirits

PROS: It allows us to customize forms with ease. The fact that we are able to create questions with regard to the ones completed, we can save time as a result. The tool equips us with the ability to route and distribute responses from our audiences. We can also send notifications in the form of emails and thus track the responses we get so that we can know which action to take. The export feature allows us to export all those responses into excel for ease of analysis of that data. It makes our work easier, which is a big plus on our part.

CONS: Although the tool offers reliable and professional service to our business, it is limited in terms of customization. We do not get to customize the final from before publishing. We want the forms we publish for our customers to see, to be identified with our business. Formstack does not offer this form of customization. It would be better if there was a way to fully customize the form. Otherwise, the product works fine for what we need it to do.

What do you think about this review? Great Poor

Improves interaction with employees

Read full review >
Erica
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: 11-50 Employees Industry: Oil & Energy

PROS: It is easy to use. Although the forms have complex displays, you can hide those complexities such that you only view what is easy to interpret. You can also set up the forms such that they display what you have selected. The conditional logic feature in the product helps you to customize what is displayed based on what your staff has selected. This form of customization makes your work easier as you will be able to prioritize on tasks that you want prioritized in your business. Employees can use the forms to know what they are supposed to do in terms of prioritization.

CONS: The customer support has been impeccable. I do not know what to say negative about this tool. There have been minor problems, of course, but the support has been highly responsive to our call. They have taken immediate action to hl peal with any glitches that we face. If we can solve the problem on our own, they have offered guidance on how to approach it which has been helpful on our part. The point is we have not had any problem that went unsolved by their technical team, which makes a reliable tool and thus nothing to dislike about it on our end.

What do you think about this review? Great Poor

It helps in proper management of digital forms

Read full review >
Irene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: Building forms has never been this easier and thorough. Formstack provides the best user experience from the start to when you finish creating the forms. You can create forms depending on the structure you want them to be in. It helps you manage your forms in a professional manner on any platform. Also, for admin purposes, you can add users in your account and set them up such that they access only what you want them to access based on their roles. It offers a flexible way for users to build forms, process, and publish them.

CONS: They upgraded their builder interface which was not reliable as the older version. It did not provide the kind of user experience I wanted and thus disappointing on my part. Luckily, they provided an option for one to switch to the older version which solved this problem. Also, it would be better if they could provide more options to customize the forms in details. Apart from this, Formstack has made our work easier as it offer flexible functionalities for our form related operations. They are no other major glitches worth mentioning with the product.

What do you think about this review? Great Poor

Formstack helped us to rebuild our website application form

Read full review >
Duane
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: Formstack is an intuitive form-builder that offers great set of features. I had been using other software before we transferred all into Formstack, and I can tell that nothing compares to its interface. I can easily add rules for fields or even whole sections of fields, it has great online payment integration, discount codes and autofills are wonderful features too. With Formstack we can easily build our robust forms.

CONS: I have faced some minor issue, but there is nothing that blocks our work.

What do you think about this review? Great Poor

It provides a secure platform

Read full review >
Jackie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.05.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: For any beginner, they will be able to find their way around building forms with ease. The interface is simple, which allows you to jump into it, without training of any kind. I was able to create forms from scratch and customize them the way I wanted. When it comes to security, the forms are encrypted and you can set up strong passwords to help limit access to authorized persons only. Also, it is easy to decrypt the forms once they are submitted which adds to its simplicity.

CONS: I have no problem with how the tool works. But since I am in the health sector, I would love the tool to be HIPAA complaint. I had the opportunity to pitch this suggestion to the Formstack technical support and told me they were in pursuit of the tool being complaint with HIPAA. However, they later informed me that they were no longer in pursuit of the same and had no plans of doing so in future. This was disappointing as I was looking forward to that to make my work easier.

What do you think about this review? Great Poor

Reliable for fast service delivery

Read full review >
Todd
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.05.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: When you think of a product that offers seamless experience for anyone looking to build quality forms, Formstack comes to mind. I have had to reap multiple benefits from this product. Also, the tech team and developers are the best. When using the product, I can think of a feature that they should have included and just like that in their next upgrade, they add that feature. This has made my work easier as their customer. They have also included features that I never knew I needed. I can now improve how I utilize the product with these new features they keep bringing in.

CONS: Although they bring in new features with their upgrades and updates, the interface the recently brought in was not as reliable as the previous one. We declined in productivity as the interface they updated was not as good. Also, they did not provide an option of switching to the older version of the interface and this was a major drawback on our end. Luckily, they fixed this problem later on after a month struggling with the updated version of the interface.

What do you think about this review? Great Poor

Great solution for Form genration and management

Read full review >
Rachel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.04.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: With Formstack we are able to build versatile and styled forms, we are even able to implement them on any platforms and to manage them during the form’s lifecycle. UX is great during the entire form generation, deployment and even subsequent management. I like the ability to add other users for the account and to set admins privileges based on their role in process. Launching the form is an easy process and Formstack offers great options that are needed for publishing.

CONS: At the beginning I didn’t like its builder interface, but their customer team allowed me to switch to the old builder interface. But, I began to appreciate its benefits. It would be great if they could implement more customization options for small details of the form.

What do you think about this review? Great Poor

We are very satisfied with FormStack

Read full review >
Julio
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.04.2018 Company Size: More than 100 Employees Industry: Religious Institutions

PROS: Formstack is very flexible form solution. It allows quickly creation of the forms and launching them on any website. I like that this tool works great on mobile-device and offers real-time testing while to form runs live. There is no save button but the forms are automatically updated in real-time.

CONS: I don’t like that when I delete a field within the form, the data from this field is deleted too. And this can cause some problems when changing the forms because I still want to keep the data. So, instead of deleting a field I use option “hide” the field, it works well but it can be annoying because the filed still exists in the panel and you have to remember whether it is hidden or not.

What do you think about this review? Great Poor

Easy to customize based on our business needs

Read full review >
Travis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.04.2018 Company Size: More than 100 Employees Industry: Religious Institutions

PROS: It is the modern form generator that addresses all your forms issues. The fact that you can build a form and manage it on your website, it saves time and effort. It is easy to use and flexible for any website. The cloud-based form solution helps you to analyze the data in the forms in real-time. You can quickly and accurately manage all your digital forms online and have your way in terms of carrying out an analysis on the data collected. It helps you to be more organized and automatically updates the data you enter in your forms. In short, it offers the best solution for your digital form needs.

CONS: There are some few bugs that need debugging with the tool. When you want to delete a field that you no longer want to appear in your forms, it also deletes the data completely from our database. This is not right on my part since you may want to keep data in your database but not in your forms. Luckily, there is an option to hide that field which will do the trick, for now. However, when you view it in the backend, the field you hid will appear and thus difficult to tell, which field is hidden from the ones which are not. I would thus prefer to delete the field and still retain that data sin the website’s database.

What do you think about this review? Great Poor

Highly helpful tool for creating forms

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Pam
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2018 Company Size: 11-50 Employees Industry: Oil & Energy

PROS: I build more complex forms, and all these complexities and calculations cannot be seen by the end-user, they only see the final results. Formstack allows me to customize all data sets based on initial selections that are required by the employees. In our company there are corporate vehicle that need inspections on a monthly basis, so when someone selects a field division they could get large inspection list.

CONS: I cannot think on anything by now. Whenever we have an issue it is fixed immediately by FormStack’s programs or guidance.

What do you think about this review? Great Poor

Must have tool for form building

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Donna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.03.2018 Company Size: More than 100 Employees Industry: Facilities Services

PROS: I have great experience with Formstack software. It’s highly flexible and intuitive tool. We were searching for a tool that will allow us to iterate, play well with other systems and that can be used by non-technical staff. We have found that this software does the job and meets all our needs. Even my non-technical employees can do a lot of customization.

CONS: What I don’t like is that I cannot back-up the submissions in the app. The data can be exported via integrations but it would be great if they could make an option for restoring data in the app.

What do you think about this review? Great Poor

My Formstack experience

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Raquel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.03.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I have used Wufoo many years ago, but I choose Formstack as a tool for form building. It is easy to use and robust tool. The advanced level offers great features I can implement them into the forms. I’m able to upload file and signature gathering. I use notification emails so I can customize various emails based in the form submission. I use this tool with Zapier in order to take additional actions with submitted information.

CONS: It’s annoying to embed forms into websites that are ASP.net, but this is not Formstack’s fault.

What do you think about this review? Great Poor

Gives detailed and accurate analysis of data collected

Read full review >
Roberta
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.03.2018 Company Size: 1-10 Employees Industry: Non-Profit Organization Management

PROS: We had to switch from Wufoo to have what we have now. Formstack has been amazing in terms of service delivery. The usability of the tool is simple which allowed us to get started right away. With its simple interface, we did not need any form of training to start utilizing the tool the features are also intuitive, which is a plus on our part. Although the price was tough on our side, it was worth every buck as we were able to reap more benefits on the same. Since we made the switch, everything has been smooth moving forward.

CONS: There is very little to dislike about this tool. But there is always room for improvement when it comes to functionality. We will mention a few things that we saw could require improving to make our work easier. For example, the reporting feature of the forms is not as we would want it. It offers you to set the date or time you want to view the conversions. It would be nice if it provided these reports based on weeks or months such that you do not have to set a date you want the reports to be generated rather they will be generated automatically. Also, they should find a way to protect us against false form completions.

What do you think about this review? Great Poor

Great product

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Mitchell
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.02.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: The software is extremely easy to use. It can be used even by those with no background in building forms. I like that the system offers great security with complex passwords in order to decrypt the form submissions.

CONS: I wanted to implement HIPAA complaint form submission tool, their team told me that they work on the process to become HIPAA complaint, but after some weeks they have told me that they no longer work on this process and they don’t have any plans to revisit it.

What do you think about this review? Great Poor

It is easy to build complex forms

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John
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.02.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: When you compare with other similar tools, Formstack stands out as the best. It offers reliable functionalities that include adding logic to forms in the fields which makes it easy to use it. Also, we are able to manage all our forms in one place as compared to what other similar products have to offer. It integrates well with the online payments, which makes it easy to add discount codes and other tricks and thus we are able to create those forms with ease. The fact that we can get more out of this product as compared to what we were using previously, makes us even more productive.

CONS: It is known that no software or product out there is a perfect in terms of functionality regardless of how best it is. This is the same case with Formstack. Although it offers seamless functionality in building forms, it has a few glitches here and there. During the process of using it in our business, we experienced a few things we did not like but luckily they were minor issues. With the help of the support team, we were able to go around them and thus not worth mentioning.

What do you think about this review? Great Poor

It has improved the flow of communication

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Levi
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.01.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: The features are intuitive, which makes it easy to use. If you are looking for a tool that opens up many ways for you to collect and share data, then Formstack is the best one we have found in the market. We use it to communicate with other groups, carry out surveys, and in events registration. For the sharing of data, we can do this with large groups where they will be able to access and analyze it. The product also has graphical representation of data collected to help with analysis. These graphs are easy to interpret, which is a plus on our part. It also integrates well with our payment system. Although we are yet to realize or explore the full potential of Formstack, we are looking for more ways we can make the best use of it.

CONS: Although the tool has great features for my needs, the customer support is not as fast as it should be. When you encounter a problem, you have to send an email and it may take hours to get a reply. We work in a vibrant environment and waiting is not an option. It would be better if they had a direct line where you can call directly and get help immediately depending on what your issue is. Also, a live chat will be helpful for urgent issues and problems. The tutorials they have on the product are not conclusive especially for the complex features of the tool. Adding more tutorials on these features will be helpful.

What do you think about this review? Great Poor

Formstack is great for building forms

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Stanley
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.01.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I love the fact that they frequently make improvements, updates, and move forward. They always release new features.

CONS: They need to redesign their interface, because it affects the productivity. There is no option to use the prior interface. They fix it but this for month or so.

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Contact with customers is made simple

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Stacey
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.01.2018 Company Size: More than 100 Employees Industry: Information not available

PROS: I have used Wufoo before and I can tell you that it does not offer the same user experience as Formstack does. Formstack is faster which means you can rely on it more in terms of data collection and analysis. It is not only user friendly but flexible for any platform or website. You can easily add data into the digital platform and thus friendly to users. It helps you to build forms from scratch and manage them with ease to give the best results. Since entering data into the forms is easy, you will be able to collect data from the public with ease on your website and analyze that data in real-time.

CONS: Despite the tool offering reliable and flexible form solutions, there is still more work that needs to be done in making sure that it offers the best solutions. There is a problem when it comes to editing and saving forms in real-time. This is the case when you open multiple tabs in your browser. Also, it is limited in terms of how you can customize data when you want to export the forms. They should improve and provide many ways through which you can customize data when exporting for efficiency. Another drawback is that it tends to generate duplicate forms when the internet connection is slow or the browser is leading slowly.

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Helps increase conversion rate

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Anne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.12.2017 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: It is user friendly which eliminates the learning curve our employees may encounter. Apart from that, the technical support is highly responsive and thus we are able to get started with ease. We can create forms on the go and design them in a way that complements our business. When it comes to integration with Unbounce, Formstack makes it work. This way, we are able to create lead pages that convert easily to give better results. We are also able to tack and manage the leads until they convert without much hustle.

CONS: We are getting quality forms and services from this tool. However, the latest update on their dashboard is not working well for us. Before this, we used to get screenshots of statistics and conversion rates for our forms. But at the moment they have updated the dashboard and all we get is a listing of our forms. It would be better if they brought back the previous functionality on their dashboard as it was better than the current one.

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Reliable in generating leads

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Jimmy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.12.2017 Company Size: More than 100 Employees Industry: Facilities Services

PROS: When it comes to flexibility and how our staff quickly catches up in terms of use, this tool offers a user friendly interface for them to get started. It is easy to use even for our non-tech savvy staff. This helps them to collaborate well with others while they create forms with ease. Formstack offers a platform where we all can relate and have our way while at it. As a business, we need everything to be seamless and able to work with each other on a platform where everyone understands what is going on. For the case of the staff that is tech savvy, we are able to easily customize the forms the way we want which translates to a hustle free experience.

CONS: Despite the tool being reliable in so many ways, it does not have a storage or backup feature. When you have done everything in terms of creating forms and exporting data, you cannot store it for the purpose of reference or backup. This limits us in many ways as we are unable to backup data or the work we have done using this product. It would be nice if they added a backup feature to help us save our work and store it in a secure platform within the app.

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Formstack helps us to improve our interaction

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Dora
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Formstack is intuitive and flexible tool. We use it for everything starting from event registration, surveys, to communication exchanges. The price is affordable. This is great way for gathering and sharing data. With data sharing feature we are able to share data with large groups and they have an access to the information so they can do their own kind of analysis. We use graphs for analyzing the results. Forms integrate effortlessly with our third party payment system. I know I have other things to learn about Formstack, and what’s important to me is the ability to use this product for improving our online activities.

CONS: What I don’t like is that whenever I run into a problem there is no one there to help me. I don’t have time to wait for their e-mail response. In addition, I have found that there are not enough tutorials for some complicated elements such as conditional logic and creating equations for the registration chek-out.

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Reviewed By Jenny Chang
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