Improves interaction with employees

What are the best aspects of this product?

It is easy to use. Although the forms have complex displays, you can hide those complexities such that you only view what is easy to interpret. You can also set up the forms such that they display what you have selected. The conditional logic feature in the product helps you to customize what is displayed based on what your staff has selected. This form of customization makes your work easier as you will be able to prioritize on tasks that you want prioritized in your business. Employees can use the forms to know what they are supposed to do in terms of prioritization.

What aspects are problematic or could work better?

The customer support has been impeccable. I do not know what to say negative about this tool. There have been minor problems, of course, but the support has been highly responsive to our call. They have taken immediate action to hl peal with any glitches that we face. If we can solve the problem on our own, they have offered guidance on how to approach it which has been helpful on our part. The point is we have not had any problem that went unsolved by their technical team, which makes a reliable tool and thus nothing to dislike about it on our end.

What specific problems in your company were solved by this product?

We have managed to go paperless and into the digital forms. Previously, we did not get the flexibility we are getting with the Formstack. Our employees are now more productive and we can interact with them in a time saving manner. Paper forms were not as reliable and in most cases we would miss out on inspections. With this tool, we are able to solve that problem as employees can access the forms in their mobile devices and enter or submit reports on incidences and inspections so that we can take action immediately. It helps keep our safety management system vibrant, which has made it easy to manage all inspections and safety requirements by actively interacting with our employees.

Are you a current user of this product?

Yes