It provides a secure platform

What are the best aspects of this product?

For any beginner, they will be able to find their way around building forms with ease. The interface is simple, which allows you to jump into it, without training of any kind. I was able to create forms from scratch and customize them the way I wanted. When it comes to security, the forms are encrypted and you can set up strong passwords to help limit access to authorized persons only. Also, it is easy to decrypt the forms once they are submitted which adds to its simplicity.

What aspects are problematic or could work better?

I have no problem with how the tool works. But since I am in the health sector, I would love the tool to be HIPAA complaint. I had the opportunity to pitch this suggestion to the Formstack technical support and told me they were in pursuit of the tool being complaint with HIPAA. However, they later informed me that they were no longer in pursuit of the same and had no plans of doing so in future. This was disappointing as I was looking forward to that to make my work easier.

What specific problems in your company were solved by this product?

All our data that is not health-related, we can capture using Formstack. For example, events registration and employee recruitment, we have been able to perform all that. The tool has provided seamless support to our data and analysis where we are able to build forms for employee recruitment and registration of events purposes. However, due to failure to comply with HIPAA, we are unable to convert all forms to Formstack to handle our health related data and information. At the moment, we are in pursuit of a similar tool that is compliant with the HIPAA to handle that part of our digital forms.

Are you a current user of this product?

Yes