Reliable for fast service delivery

What are the best aspects of this product?

When you think of a product that offers seamless experience for anyone looking to build quality forms, Formstack comes to mind. I have had to reap multiple benefits from this product. Also, the tech team and developers are the best. When using the product, I can think of a feature that they should have included and just like that in their next upgrade, they add that feature. This has made my work easier as their customer. They have also included features that I never knew I needed. I can now improve how I utilize the product with these new features they keep bringing in.

What aspects are problematic or could work better?

Although they bring in new features with their upgrades and updates, the interface the recently brought in was not as reliable as the previous one. We declined in productivity as the interface they updated was not as good. Also, they did not provide an option of switching to the older version of the interface and this was a major drawback on our end. Luckily, they fixed this problem later on after a month struggling with the updated version of the interface.

What specific problems in your company were solved by this product?

We deal with providing payment and online registration forms for students in campus. Most of the times, we get urgent need or demand to deliver those forms within hours. Most of those who need our services come for help at the last minute. With Formstack, we are able to meet the high demand regardless of whether they want it now or tomorrow. If it is a simple form, we can build it in minutes. However, for a complex form, we are able to deliver it in a few hours, which is on the contrary to when we used the traditional form development techniques and tools.

Are you a current user of this product?

Yes