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User review of FreshBooks

Good app for startups, but they don’t make any improvements

- by Katy

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

For me, the plus points are the system is easy to use on desktop and mobile. But the app is below par. It is easy to use the desktop on the phone. You can improve your business by linking payment options as this automatically records payments from your clients and saves you a great deal of time.

What aspects are problematic or could work better?

I have a major grouse with FreshBooks. You cannot snail mail an estimate with the “snail mail button”. When you send an email using Yahoo or Comcast.net the estimate gets rejected and you don’t even get a mailer daemon message about the failure. This forces me to call clients and I get embarrassed when they say the estimate is not even in their junk mail. This annoyance occurs regularly because of which I am thinking of switching to another software.

What specific problems in your company were solved by this product?

FreshBooks is great to use till my business achieves the milestone of 300K. It makes billing, accounting, and taxes easy for me. The app becomes harder to use after reaching the 300K milestone.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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