MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

FreshBooks Review

FreshBooks
Our score: 9.8 User satisfaction: 99%

What is FreshBooks?

FreshBooks is an award-winning finance & accounting software and one of the best cloud solutions for small business owners. It is the current holder of FinancesOnline’s Best Accounting Software Award for 2019 and has the highest customer satisfaction rates of all similar apps in this category. As you will find out in this review, there is a long list of reasons why our experts considered FreshBooks for these prestigious acknowledgments.

Freshbooks is popular among businesses for streamlining client invoicing and time tracking processes. Built with small and growing businesses in mind, the software packs a robust set of features that are offered in flexible, SMB-friendly pricing plans. In fact, freelancers who want to optimize their sales cycle and collection can easily deploy the software. This gives them the ability to customize the branding of their financial documents by modifying its design, colors, and logo to be more professional.

FreshBooks is a reliable and fast accounting suite that turns otherwise complex financial management into an enjoyable experience. Creating professional-looking invoices can be done in a few clicks as the software doesn’t require experience in accounting. It automates tasks such as client follow up, time tracking, expenses organization to save you more time. Meanwhile, its online payment solutions help you get paid faster. The software integrates seamlessly with a variety of third-party apps such as Stripe, Shopify, PayPal, and G Suite, among others, to extend the app’s functionalities.

Freshbooks mobile apps, available on both iOS and Android, enable you to run your business anywhere, anytime using your mobile device. You can send invoices, log expenses, track time, receive updates and chat with clients. The information is synced across all your devices to ensure you have access to data even when you’re out of the office.

Nevertheless, there is more to FreshBooks than what has already been said: currently, the company is introducing a completely new version of their product and inviting all FreshBooks classic users to upgrade to it. The new FreshBooks will be modernized, easier to use, and fully enabled with the necessary collaboration features for faster and more efficient delivery. At the same time, users will enjoy a friendlier and completely redesigned interface, where invoices are even more customizable and enabled with advanced tracking capacity. Time tracking is also completely redesigned making FreshBooks even better at prioritizing tasks for you and allowing for complete transparency for every separate operation. What you will also like about the new version is the improved search filter, invoice conversations, and multi-currency expenses.

Continue reading our detailed review to familiarize with all features and particularities related to the innovations in this system. We’ve also compared its capacity to other accounting programs featured on our platform, and we encourage you to check those comparisons for a better understanding of the program. There is also a great Freshbooks 30-day free trial that you can try out first.

Overview of FreshBooks Benefits

Now that FreshBooks has an amazing new version rich with improved features, the list of benefits became considerably long. Below we analyze the most important among them and explain how they can benefit your company.

Dynamic solution for SMBs

The developers of Freshbooks keep small teams in mind when developing the software. Hence, they continue to constantly reinvent the wheel of how midmarket accounting should be done and eliminating even the slightest possibility of human errors that lead to harmful inconsistencies. The proof of this dedicated approach is their new FreshBooks version, which simplifies the function of the current system, and adds long-awaited, advanced features. The new version lets you enjoy a beautified and modernized interface, natural collaboration with your team companions and partners, and improved quality of work. Managing your business is much simpler than it used to be, having in mind their automated task prioritization, the redesigned dashboard with outstanding customization possibilities and late payment tracking features.

Responsive mobile design

Freshbooks mobile apps ensure you stay connected and continue managing your business even when you’re away. Available on both iOS and Android devices, you can create and send invoices, take a photo of receipts, manage expenses, keep up with updates, communicate with clients, and sync data across all devices on-the-go. Both mobile platform function impeccably, and feature secure backups to keep your data safe. With the new version of the product, they are even empowered with a comprehensive Projects suite which empowers streamlined and seamless communication.

Time-saving auto-bills and recurring payments

To save time, Freshbooks lets you set up a billing schedule. Automating recurring payments with auto-bills charges your client’s card automatically and securely. Invoices are also sent in any currency you and your client prefers. What is really facilitated in the system now is capturing expenses, as all tasks are prioritized by the system, and displayed in a way which helps you depict the most important assignments for your team.

Preserved simplicity

Features are and, as designers promise, will continue being customizable, and allow you to attach all the files you want, trigger notifications and set alerts for delayed payments, assign expenses and different rates for each project, track billing, and brand invoices in an easy manner. This is one of the many fields in which FreshBooks is completely unsurpassed.

Invoice-to-payment functionality

Freshbooks has a reliable invoice-to-payment functionality. For instance, you can see when a client receives and opens the invoice you sent. This can help you deal with customers who claim they didn’t get the invoice. FreshBooks effectively gives you the certainty that your invoices have been properly delivered to clients. In the latest version, you will also be able to set invoice due dates, charge late fees, and turn on new online payment options.

Another thing FreshBooks is considerably good at is managing billing history. It offers a wide range of features to keep track of past and current invoices. For instance, you can quickly pull out any unpaid invoices from past months. There’s also a convenient feature that sends automatic overdue payment reminders to your clients. This enables you to stay on top of your cash flow and you don’t need to argue with customers about missed payments.

Finally, FreshBooks makes managing payments flexible as you can settle accounts with MasterCard, Visa,  Amex, Google Checkout, or use PayPal for online payments. Cloud invoicing can be easily streamlined with an online payment gateway which provides an efficient tool to collect payments without the need to discuss these issues with a client. You can easily automate the recurring billing process to save time. To make matters even better, FreshBooks also offers multi-currency invoicing that enables you to bill customers in local currency.

Optimize expense tracking

Freshbooks makes it easy to keep track of expenses. Receipts can be attached and organized in the software. They will be prepared during tax time and help you stay in budget with an easy-to-read summary. You can also easily track which expense belongs to which client or add the expense to an invoice as a reimbursement deal with a particular client. It is also possible to link the Expense Tool to your bank or credit card account and import expenses directly from your bank. All these features make it really easy to track your company’s day-to-day expenses.

Accurate time tracking

You can track time against specific clients and projects in Freshbooks. A Chrome extension is available to enable time tracking in apps such as Basecamp, Asana, and Trello. This gives you more confidence to bill clients for tracked hours with accuracy as you can add the hours you’ve logged into your client’s invoice. In addition, FreshBooks offers flexible billing features: you can charge an hourly or flat rate according to your agreement with the client. Your team members can also log in their time separately for projects, allowing you to track individual and team time worked, and calculate a running bill for payment.

Brilliant reporting

Entering data in a spreadsheet is time-consuming and error-prone. FreshBooks is a much better alternative as it enables you to generate financial reports by simply processing data already entered. You can easily generate a profit and loss report with just a few clicks. You can also create an expense report to track monthly costs and monitor your balance sheet in real time. Handling taxation issues is likewise simple. You can easily filter your accounts records and generate accurate tax reports and tax summaries. These reports can be then exported to a CSV file or other popular formats for sharing with a tax adviser or accountant.

Innovative accounting solution

Freshbooks is constantly adding and updating the features of their platform to continuously improve its functionality. Advanced features such as non-invoice income recording and bank accounts reconciliation are expected to be added. Some of their most recent updates include enabling saved credit cards to be visible on the Client’s Profile and filtering by Uncategorized expenses when searching in the Expense section. Meanwhile, Freshbooks Classic, the previous version of Freshbooks, is still available should you choose to keep it.

Overview of FreshBooks Features

Online Invoicing
  • Customizing your invoice
  • Tracking Invoice Views
  • Puting Business on Auto-Pilot
  • Getting paid with deposits
  • Getting paid with credit cards
  • Customizing due dates
  • Quick discounts
  • Estimates
  • Online Payments
  • Late Payment Fees
  • Recurring Invoices & Auto Payment
  • Multi Currency & Multi Language
  • Client Portal
  • Late Payment Reminders
  • Sales Taxes
  • Client Credit
  • Track Offline Payments
  • Send Emails or Snail Mail
  • Automated Tax Circulations
  • Invoice Previews
  • Knowing when the customer has seen the invoice
Expense Tracking
  • Automatic expense import
  • Snaps
  • Tracking spending per project
  • Remember vendors
  • Tax friendly categories
  • Easy-to-read categorization
  • Attach receipts (PDF or Image)
  • Expense Report Filters
  • File import
  • Recurring Expenses
  • Assign & Rebill Expenses
Time Tracking
  • Timer
  • Team timesheets
  • Clear breakdown of the day
  • Tracking against clients and projects
  • Detailed Time entry notes
  • Automated bills for tracked hours per project
  • Project Managers
  • Track Unbilled Time
  • Different Rates for each Project
  • Generate Invoices
Projects
  • Sharing images and files
  • Collaborating with clients, contractors, and employees
  • Project due dates
  • Centralized conversations
  • Current Project overviews
Payments
  • MasterCard, Visa, and American Express
  • Quick bank deposits
  • Automatically recorded payments
  • Fees recorded as expenses
  • Single-click setup
  • Safe & secure
  • Simple payment experience
Accounting Reports & Taxes
  • Accounts Aging
  • Profit & Loss
  • Balance Sheet
  • Expense Reports
  • Item Sales
  • Sales Tax
  • Export to CSV or Excel
  • Invoice Details Reports
  • Accounts Aging Reports
  • Filters for report customization
  • Summary of outstanding revenue
  • Clear spending breakdowns

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
An award given to products our B2B experts find especially valuable for companies
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

FreshBooks Position In Our Categories

Because companies have unique business requirements, it is wise that they avoid seeking an all-in-one, ”best” software solution. Just the same, it would be almost impossible to find such a software system even among branded software solutions. The correct step to undertake should be to make a list of the numerous chief aspects which need careful thought such as important features, costing, skill ability of staff, organizational size, etc. Next, you should conduct your product research to a full extent. Browse over some FreshBooks review articles and check out each of the software products in your shortlist more closely. Such all-encompassing research guarantee you steer clear of unsuitable apps and subscribe to the system which provides all the function your business requires for optimal results.

Position of FreshBooks in our main categories:

TOP 1

FreshBooks is top 1 Accounting Software product

TOP 1

FreshBooks is 1 Online Accounting Software product

TOP 20

FreshBooks is one of the top 20 Tax Software products

FreshBooks is also listed in the following subcategories:

Each organization has different needs and requires a system that can be customized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no software can offer perfect functionality out-of-the-box. When you look for a software product, first be sure what you require it for. Read some FreshBooks Accounting Software reviews and ask yourself do you want basic functionality or do you want sophisticated tools? Are there any industry-specific functionalities that you are searching for? Find the answers to these queries to aid your search. There are lots of aspects that you need to consider and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally select the platform that offers all that you need to boost your organization efficiency and productivity.

How Much Does FreshBooks Cost?

FreshBooks Pricing Plans:

Free Trial

Lite

$15/month

Plus

$25/month

Premium

$50/month

FreshBooks offers a flexible SMB and enterprise pricing scheme where plans are tailored to suit the needs of every business or small accounting team. What is more, the company offers a 30-day free trial where you can examine the features prior to choosing the most suitable plan. The difference between plans depends on the number of active clients you intend to bill, while functionalities remain the same allowing you to:

  • Customize and send unlimited invoices
  • Invoice status tracking and updates
  • Automatic late payment reminders and fees
  • Easily accept online credit card payments
  • Easily add and categorize expenses
  • Track your time by project and clients
  • Clear and simple reports and dashboards
  • Work on any device – computer, tablet or mobile
  • Data that’s 100% secured and automatically backed up

These are the pricing details for each available plan:

Lite – $15/month

  • Bill up to 5 active clients

Plus – $25/month

  • Bill up to 50 active clients

Premium – $50/month

  • Bill up to 500 active clients

Note that the company also offers discounts for annual payment.

User Satisfaction

Positive Social Media Mentions 207
Negative Social Media Mentions 3

We realize that when you make a decision to buy Accounting Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FreshBooks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FreshBooks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular FreshBooks Alternatives

Top Competitors To FreshBooks By Price

Trending Accounting Software Reviews

Product name:
Score:
Satisfaction:
8.5
100%

FreshBooks Comparisons

FreshBooks user reviews

It was okay for the first couple years, now I am trapped

Read full review >
Seth Coty
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 10.01.2020 Company Size: 1-10 Employees Industry: Construction

Easy to use accounting system

Read full review >
Melba
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Computer Software

A refreshing approach in accounting management.

Read full review >
Robert
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Retail

Amazing product, great customer service

Read full review >
Jeanne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2019 Company Size: More than 100 Employees Industry: Internet

FreshBooks is useful

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.08.2019 Company Size: N/A Industry: N/A

What are FreshBooks pricing details?

FreshBooks Pricing Plans:

Free Trial

Lite

$15/month

Plus

$25/month

Premium

$50/month

FreshBooks offers a flexible SMB and enterprise pricing scheme where plans are tailored to suit the needs of every business or small accounting team. What is more, the company offers a 30-day free trial where you can examine the features prior to choosing the most suitable plan. The difference between plans depends on the number of active clients you intend to bill, while functionalities remain the same allowing you to:

  • Customize and send unlimited invoices
  • Invoice status tracking and updates
  • Automatic late payment reminders and fees
  • Easily accept online credit card payments
  • Easily add and categorize expenses
  • Track your time by project and clients
  • Clear and simple reports and dashboards
  • Work on any device – computer, tablet or mobile
  • Data that’s 100% secured and automatically backed up

These are the pricing details for each available plan:

Lite – $15/month

  • Bill up to 5 active clients

Plus – $25/month

  • Bill up to 50 active clients

Premium – $50/month

  • Bill up to 500 active clients

Note that the company also offers discounts for annual payment.

What integrations are available for FreshBooks?

FreshBooks integrates with the following business systems and applications:

  • Google Apps for Work
  • Gusto
  • OneSaas
  • Shopify
  • Stripe
  • Capsule
  • Acuity Scheduling
  • Partial.ly
  • hurdlr
  • You don’t need a CRM!
  • Yalla
  • 123 Form Builder
  • Revamp CRM
  • EazyBI
  • FUNDBOX
  • Zapier
  • HubSpot
  • Braintree
  • Solve
  • Zendesk
  • LiveChat
  • Automatic
  • MileIQ
  • ReceiptBank
  • Xpenditure
  • Wufoo
  • MailChimp
  • Authorize.net
  • PayPal
  • PAYMENTEVOLUTION
  • Basecamp
  • Citrix Podio
  • Bidsketch
  • Proposify
  • Blacktimer
  • Chrometa
  • ChronoMate
  • Hours
  • toggl
  • Avalara TrustFile
  • RightSignature

FreshBooks average rating:

Average score
4.9/5 (27 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Donna

PROS: It's super easy to utilize. It gives me the required structure for keeping track of my time. The same goes for expenses of my projects. What's more, it makes me look real good by delivering invoices to clients that are alluring and having all the necessary info in simplified manner.

CONS: I can't think of much, really. Maybe they ought to have further flexibility on their invoice templates. Specifically offering day-based rates instead of the typical hourly-based approach, for instance.

Reviewed 2 years ago

Read full review >

The least favorable review

Seth Coty

PROS: Easy to use It was inexpensive and somewhat reliable the first couple years

CONS: Website is often down preventing invoicing and receiving payments I emailed customer service for 4 months with no response when they billed my credit card without authorization. This wasn\'t the annual subscription, they billed another $400 months after. Customer service phone number goes to full mailbox Does not integrate with my customer management software resulting in double entry for all customer and invoicing data I can\'t download transactions from my Credit Card website to Freshbooks as I would be able to with Quickbooks or Quicken If you want to cancel and keep pictures of receipts for expenses on Freshbooks, you lose access. If you are audited or need to look up past expenses you are completely screwed. Same is true for customer and invoicing history Mak plan is good up to 500 customers, I have 110 new customers a year so after 5 years I have to delete customers and all info or pay for the custom pricing the they choose. At this point I am paying more than I would with the most expensive Quickbooks plan.

Reviewed 2 months ago

Read full review >

More reviews from 27 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It was okay for the first couple years, now I am trapped

Read full review >
Seth Coty
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 10.01.2020 Company Size: 1-10 Employees Industry: Construction

PROS: Easy to use It was inexpensive and somewhat reliable the first couple years

CONS: Website is often down preventing invoicing and receiving payments I emailed customer service for 4 months with no response when they billed my credit card without authorization. This wasn\'t the annual subscription, they billed another $400 months after. Customer service phone number goes to full mailbox Does not integrate with my customer management software resulting in double entry for all customer and invoicing data I can\'t download transactions from my Credit Card website to Freshbooks as I would be able to with Quickbooks or Quicken If you want to cancel and keep pictures of receipts for expenses on Freshbooks, you lose access. If you are audited or need to look up past expenses you are completely screwed. Same is true for customer and invoicing history Mak plan is good up to 500 customers, I have 110 new customers a year so after 5 years I have to delete customers and all info or pay for the custom pricing the they choose. At this point I am paying more than I would with the most expensive Quickbooks plan.

Vendor reply

Hey Seth, thank you for sharing your review of FreshBooks. I'm sorry to hear that you had trouble contacting our Support Team. Our Support Team is available at 1-866-303-6061 Monday through Friday, 8am-8pm EST, so as long as you call during those hours you should be able to get someone within a couple of rings (and not our voicemail). I wanted to address the concerns that were raised in your review, but it would likely be easier via email. Please look out for an email from our Support Team, so we can discuss and address some of these concerns that you've left in your review. ^DM

What do you think about this review? Great Poor

Easy to use accounting system

Read full review >
Melba
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: The best thing about FreshBooks software is the vendor constantly keeps introducing new features. The software shows little screens with info about the new features and this helps me to discover new things that can be useful for me. The main part is FreshBooks is a top quality accounting software that helps me manage my company’s finances easily.

CONS: The only complaint I have about is expense categorization. I categorize and track my expenses on a different system and I would like to integrate it with FreshBooks instead of duplicating the work to view expense breakdowns. Because of this lack, I manage expense categorization elsewhere and not in FreshBooks.

What do you think about this review? Great Poor

A refreshing approach in accounting management.

Read full review >
Robert
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Retail

PROS: I love how the program is cloud-based. This gives me information access in real-time regardless of my location. Another essential functionality is being able to make more than one company profile. Freshbooks deploys functionality that's intuitive allowing for simpler invoice/client generation and management.

CONS: At this point in time, I'm very much content with Freshbooks. I like how I get to make the most of its functionality that can't been seen in other third party software.

What do you think about this review? Great Poor

Amazing product, great customer service

Read full review >
Jeanne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2019 Company Size: More than 100 Employees Industry: Internet

PROS: I love that FreshBooks is reliable and easy to use. I have been using it for more than five years to manage my company’s billing work. The app has boosted my company’s cash flow and my customers also love this system.

CONS: FreshBooks is advertised as a cloud accounting software. The description is not accurate as the system lacks a few important accounting features. But it offers top notch expense tracking and billing features that are one of the best in the market.

What do you think about this review? Great Poor

FreshBooks is useful

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.08.2019 Company Size: N/A Industry: N/A

PROS: It\'s easy and fast to use. It looks professional and it\'s fairly affordable. Very short learning curve.

CONS: It\'s easy and fast to use. It looks professional and it\'s fairly affordable. Very short learning curve.

What do you think about this review? Great Poor

Nice platform, if you like payment processing at a glacial pace.

Read full review >
Michael J. McBride
3/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.04.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: It's easy and fast to use. It looks professional and it's fairly affordable. Very short learning curve.

CONS: Start adding clients and the costs go up quickly. More variety in plans.

Vendor reply

Hey Michael, thank you for sharing your review of FreshBooks! I'm happy to hear that you found FreshBooks easy to use for your business. However, I am sorry to hear that you had a frustrating experience with accepting online payments however. While we do work with a partner company to provide this feature, we endeavour that have that process be as seamless as possible. I apologize that this was not the case with you. I will also pass along your feedback about wanting to see an integration with PayPal! If there's every anything else that we can help out with, please don't hesitate to reach out to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

What do you think about this review? Great Poor

You can save money and time with this app

Read full review >
Josh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love that FreshBooks is easy to set up and use. We are saving a lot by switching over from credit card and merchant account processing through our bank which used to cost a lot. The saved money is more than the subscription we pay for FreshBooks. Another great thing is they are keeping the price constant though they keep adding new features and tools to the software.

CONS: I don’t have any issues at all with this system as it fulfills my expectations and needs.

What do you think about this review? Great Poor

FreshBooks indispensable accounting initiative for digital marketing

Read full review >
Fran Maita
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.09.2018 Company Size: More than 100 Employees Industry: Consumer Electronics

PROS: Performance and its ability to create and transmit important data.

CONS: The data is not safeguarded with several steps. That must improve.

What do you think about this review? Great Poor

My business changed significantly with Freshbooks.

Read full review >
Ashley
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2018 Company Size: More than 100 Employees Industry: Photography

PROS: Being an artist, I couldn't fully understand how much influence the business has in terms of creativity. The lack of success has greatly impacted my creativity. When I upgraded to Freshbooks since it was suggested by a friend of mine. With my business growining, I know which problems I needed to deal with before they become major issues. I can also make monthly projections, which helped me hire an assistant part-time and freeing up time for me to concentrate further on photography.

CONS: I hate the fact that I'm a few years later in discovering this. It's a bit annoying knowing that the program itself is entirely online. I wish I get to access it from my desktop PC offline.

What do you think about this review? Great Poor

The software is easy to use

Read full review >
Geneva
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.08.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I like that I can access FreshBooks anywhere, anytime to manage estimates, expenses, and invoices. I love that it integrates with my bank account easily which helps me to keep track of expenses and cash flow.

CONS: My only complaint is the software does not allow me to bill a flat rate for some projects. I need to subdivide the projects to calculate hourly rate after quoting a flat rate and this has been questioned by a few clients.

What do you think about this review? Great Poor

Saved me lots of time and prevented me from going insane!

Read full review >
Lisa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.05.2018 Company Size: 11-50 Employees Industry: Information Technology

PROS: Freshbooks did a tremendous job in convering my tedious monthly task into something that's swift and easy to do. I like how I get to have automated invoices, late payments, and reminders. Its automation was such a difference maker as I would lose track (every now and then) in sending invoices or getting them out in the later going. Its reminders prevented things from getting way too personal.

CONS: I was hopong it'd be a bit simple to my own virtual assistant to making invoices. I wanted a way in converting payments to credits. Through that approach, whenever payment is made in advance, it would automatically apply such advancement payment for invoices in the future. I feel like it's better to remove the three-invoice reminder restriction.

What do you think about this review? Great Poor

Billing and time tracking has never been this simple!

Read full review >
Tori
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.05.2018 Company Size: More than 100 Employees Industry: Public Relations and Communications

PROS: Freshbooks is capable of streamlining the process on a number of projects for different clients. I like how you can have a bunch of project categorized for a certain client. This is useful in my job where we're frequently dealing with different tasks for one client. One thing I like is that you can key in time enties or items on invoices.

CONS: One issue I'm facing with Freshboosk is that I've yet determine how to remove projects/clients. This is actually clogging my list. We've got projects that we haven't been working on for a number of years. Thing is, they're still showing up on the time tracking list.

What do you think about this review? Great Poor

Good app for startups, but they don’t make any improvements

Read full review >
Katy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.04.2018 Company Size: More than 100 Employees Industry: Consumer Services

PROS: For me, the plus points are the system is easy to use on desktop and mobile. But the app is below par. It is easy to use the desktop on the phone. You can improve your business by linking payment options as this automatically records payments from your clients and saves you a great deal of time.

CONS: I have a major grouse with FreshBooks. You cannot snail mail an estimate with the “snail mail button”. When you send an email using Yahoo or Comcast.net the estimate gets rejected and you don’t even get a mailer daemon message about the failure. This forces me to call clients and I get embarrassed when they say the estimate is not even in their junk mail. This annoyance occurs regularly because of which I am thinking of switching to another software.

What do you think about this review? Great Poor

My speed and efficiency in invoice payment has significantly increased.

Read full review >
Scott
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.04.2018 Company Size: 1-10 Employees Industry: Information Technology

PROS: Freshbooks is so easy to utilize. It comes with a clean interface. Its iPhone apps allows for seamless time tracking and billing. I've had this for a number of years and it really fits the bill!

CONS: I was hoping Freshbooks would let keep time-billing segregated from time tracking. Fortunately, its latest version now allows this.

What do you think about this review? Great Poor

Highly recommended for small businesses!

Read full review >
Andre
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.04.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Working for an internet marketing and web design firm, our clients are making monthly payments on marketing and hosting services. With Freshbooks, I get to make a monthly-based invoice. It does this with its own set-it-and-forget-it approach that's comfortable to use and highly valuable. Our clients can now save paymet info whenever they're paying their initial invoice for faster payment every one month after.

CONS: One aspect that I'd be pleased to see is being able to do more than just what it's offering. By that would mean procuring a business loan/line of credit via data within Freshbooks.

What do you think about this review? Great Poor

Easy billing software

Read full review >
Lewis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.03.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I appreciate that FreshBooks is important for my business. I am not an accounting professional and I don’t particularly like bookkeeping. I was looking for a software that helps me do accounting easily. FreshBooks offers all that I need and more too.

CONS: My only gripe is the app lacks a browser extension for the time tracking timer. I use this feature a lot so it would be great if the vendor adds it to the software.

What do you think about this review? Great Poor

Many reasons to love FreshBooks

Read full review >
Pat
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.03.2018 Company Size: 1-10 Employees Industry: N/A

PROS: I love FreshBooks for many reasons. It offers excellent mobility and the customer support agents are helpful and friendly. You can use your mobile phone to input data on the go. I am able to give quotes to people right on the phone. Another advantage is I get to know when my client opens my invoice. This means I can know if my invoice went to spam and lies unopened. I can ask my client to open the invoice and get payment immediately. Plus, FreshBooks integrates smoothly with payment methods like Stripe which I prefer. You can easily scan cards using their reader anywhere.

CONS: My only grouse is the card reader is priced a bit steeply.

What do you think about this review? Great Poor

We use it for time tracking

Read full review >
Jim
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.02.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Our company mainly uses FreshBooks for invoices and time tracking. We have multiple clients and projects so it is important that our employees track their time correctly on projects. More work is needed for some clients and we need to ensure we assign the right amount of time for these clients. We also use FreshBooks to request invoices and track which clients pay the invoices. We can set reminders for overdue invoices and make it easy for clients to pay us. If clients call our employees when they are away from their computer, they can track time on their mobile devices.

CONS: The time tracking feature gives some trouble. There are two options: you can use the timer or enter time manually. During our work, we constantly keep switching from one project to another. It is difficult to keep switching the timer constantly. If we enter time manually, it shows inaccurate estimates.

What do you think about this review? Great Poor

It is excellent.

Read full review >
Isabel Marcano Anés
5/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 26.02.2018 Company Size: 1-10 Employees Industry: N/A

PROS: This software is simple and effective. It allows to create invoices and record the balances. It can use in Android devices, is fast.

CONS: This software a bit expensive to try to be used by an entrepreneur.

What do you think about this review? Great Poor

Excellent system, affordable price

Read full review >
Darlene
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.02.2018 Company Size: 1-10 Employees Industry: Information Technology

PROS: We use FreshBooks mainly for invoicing. I appreciate the automation of recurring invoices, email notices for overdue payments, and late fees added to overdue invoices. The app helps us to easily manage our A/R tasks. Previously, we were using Word-based invoices which used to consume a lot of time. With FreshBooks, we are able to save a lot of time managing our A/R and invoices.

CONS: The app lacks integration with QuickBooks Online, but to be realistic no app has integration with QuickBooks Online.

What do you think about this review? Great Poor

Amazing software

Read full review >
Mike
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.01.2018 Company Size: More than 100 Employees Industry: Graphic Design

PROS: I love everything about FreshBooks. It is an excellent app for freelancers and small companies. I have been using it for the past few years and rate it the best software in the market. Whenever I had issues, the support team helped me to resolve them quickly with effective solutions.

CONS: The only drawback I can point out is when I create a new invoice using the mobile app, the invoice doesn’t get the next serial number, I need to manually change it.

What do you think about this review? Great Poor

An indispensable tool

Read full review >
Elias
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.01.2018 Company Size: 1-10 Employees Industry: Graphic Design

PROS: FreshBooks has become an indispensable tool for my business. I use it for invoicing, estimates, managing payment schedules and other accounting work. It integrates smoothly with the other business systems I use. I love that they keep adding useful adjustments like the ability to include a deposit request.

CONS: I don’t like paying the subscription amount but the investment is worth it. My only issue is I can enter only a percentage and not a discount amount. When I give discount to a client I need to manually calculate the percentage and arrive at the correct amount to quote to the client.

What do you think about this review? Great Poor

Simple great!

Read full review >
Donna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: It's super easy to utilize. It gives me the required structure for keeping track of my time. The same goes for expenses of my projects. What's more, it makes me look real good by delivering invoices to clients that are alluring and having all the necessary info in simplified manner.

CONS: I can't think of much, really. Maybe they ought to have further flexibility on their invoice templates. Specifically offering day-based rates instead of the typical hourly-based approach, for instance.

What do you think about this review? Great Poor

Small and medium-scale businesses can now handle invoicing easily.

Read full review >
Michelangelo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.12.2017 Company Size: 1-10 Employees Industry: Information Technology

PROS: Freshbooks is easy to utilize. It's an online-based accounting software that lets you organize your invoices in an easy manner. It also keeps track of your customers. Thanks to its time tracking and highly advanced follow-up feature, it's a great and simple tool recommended for freelancers.

CONS: While Freshbooks is really simple to utilize, it's lacking an essential features in tracking time. As a knowledge worker, it's imperative to have a tracker running in the dock. That way, I get to track my actual time instead of having to do the guesswork on the time spent on a certain task. They're headquartered in Canada and their only main area of concentration is North America-based businesses.

What do you think about this review? Great Poor

My review.

Read full review >
Sandra
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.12.2017 Company Size: More than 100 Employees Industry: Building Materials

PROS: I like how I get to mix time tracking, invoicing, and accounting in a single platform. I get to keep track of time. I can make and send out invoices, and get paid. All that in a package that's all so simple to utilize.

CONS: One downside with this is that whenever I'm out of an allotted number of projects/clients, I'd resort to either deleting or archiving some. I frequently have repeat clients. This can be bad thing, but it can be easier to have them re-instated clients I've archived.

What do you think about this review? Great Poor

Ideal billing software to boost cash flow

Read full review >
Jimmy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: 1-10 Employees Industry: Professional Training

PROS: I love that FreshBooks manages invoice follow up easily. I use it to create and send out bills, it accepts online payments and automatically reminds clients about overdue invoices. It is an ideal app that service-based companies can use to keep their cash flowing.

CONS: FreshBooks cannot be used for complete double-entry bookkeeping. It can be used only to track income and expenses. You cannot use it to track Balance Sheet things, manage deposits other than from invoice payments, or to reconcile bank accounts. Another disadvantage is there is no integration with QuickBooks Online.

What do you think about this review? Great Poor

My company has used Freshbooks for a long time and do all of our billing via their API.

Read full review >
Michael Parmley
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.06.2017 Company Size: 1-10 Employees Industry: Telecommunications

PROS: Customer interface is excellent and ability to not store credit card information locally is key to PCI compliance. We love the recurring profile concept for recurring billing and find the web portal very intuitive. We also appreciate the branding we can do for our clients so they feel this billing platform is an extension of our service and that they are in the right place. This also gives our customers the peace of mind of knowing their transactions and billing information is secure.

CONS: My company has used Freshbooks for a long time and do all of our billing via their API. We bill in both US and Canadian dollars and Strip allows that, which Freshbooks supports, however, a few years ago, they got a bug in the API that prevents recurring profile updates in anything except your base currency. As a work around, they suggested I just do item adds and deletes. That worked until recently during the PCI compliance upgrade, they got a new bug that prevents line adds and deletes on some accounts. Now I am trapped between two bugs and having to do a lot of billing by hand. If you call, you can never talk to anyone in the API development team or a supervisor who can put pressure on them. It will be very painful to switch to another company because I don't store any customers credit card info. But that may be what I have to do. Stripe has an API now, stores customer information for you and will do recurring billing with invoicing. I wish it was not necessary, but nobody at Freshbooks seems to care about a little guy who only bills one million per year.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Award Winner
An award given to products our B2B experts find especially valuable for companies
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.