It was okay for the first couple years, now I am trapped

What are the best aspects of this product?

Easy to use
It was inexpensive and somewhat reliable the first couple years

What aspects are problematic or could work better?

Website is often down preventing invoicing and receiving payments
I emailed customer service for 4 months with no response when they billed my credit card without authorization. This wasn\'t the annual subscription, they billed another $400 months after.
Customer service phone number goes to full mailbox
Does not integrate with my customer management software resulting in double entry for all customer and invoicing data
I can\'t download transactions from my Credit Card website to Freshbooks as I would be able to with Quickbooks or Quicken
If you want to cancel and keep pictures of receipts for expenses on Freshbooks, you lose access. If you are audited or need to look up past expenses you are completely screwed.
Same is true for customer and invoicing history
Mak plan is good up to 500 customers, I have 110 new customers a year so after 5 years I have to delete customers and all info or pay for the custom pricing the they choose. At this point I am paying more than I would with the most expensive Quickbooks plan.

What features/services would you like to see in future versions of this product?

More integration.
More honest pricing
Customer support that actually responds

What specific problems in your company were solved by this product?

It has caused more new problems for me.

Are you a current user of this product?

Yes