What are the best aspects of this product?
Easy to use
It was inexpensive and somewhat reliable the first couple years
What aspects are problematic or could work better?
Website is often down preventing invoicing and receiving payments
I emailed customer service for 4 months with no response when they billed my credit card without authorization. This wasn\'t the annual subscription, they billed another $400 months after.
Customer service phone number goes to full mailbox
Does not integrate with my customer management software resulting in double entry for all customer and invoicing data
I can\'t download transactions from my Credit Card website to Freshbooks as I would be able to with Quickbooks or Quicken
If you want to cancel and keep pictures of receipts for expenses on Freshbooks, you lose access. If you are audited or need to look up past expenses you are completely screwed.
Same is true for customer and invoicing history
Mak plan is good up to 500 customers, I have 110 new customers a year so after 5 years I have to delete customers and all info or pay for the custom pricing the they choose. At this point I am paying more than I would with the most expensive Quickbooks plan.
What features/services would you like to see in future versions of this product?
More honest pricing
Customer support that actually responds
What specific problems in your company were solved by this product?
It has caused more new problems for me.
Are you a current user of this product?
Hey Seth, thank you for sharing your review of FreshBooks.
I'm sorry to hear that you had trouble contacting our Support Team. Our Support Team is available at 1-866-303-6061 Monday through Friday, 8am-8pm EST, so as long as you call during those hours you should be able to get someone within a couple of rings (and not our voicemail).
I wanted to address the concerns that were raised in your review, but it would likely be easier via email. Please look out for an email from our Support Team, so we can discuss and address some of these concerns that you've left in your review. ^DM
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
What is your total annual cost for using this product?
$840 and increasing more than 20% annually
How long is your contract with the vendor?
Did you get any discount for this product? How much?