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User review of FreshBooks

Started great, then they took advantage just like Quickbooks

- by James Ray

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

The only great aspect is when you call they actually pick up the phones.

What aspects are problematic or could work better?

Every three months I get a call from my 'new account manager' telling me about all the great upgrades and solutions for my company. Right after they are done pretending to know anything about my services, they hit you with a, 'charges are changing on your account' speech. As they double, not go up, DOUBLE my rates for the month, I'm now looking for someone else to service my accounts.

What features/services would you like to see in future versions of this product?

Leave it the hell alone. I don't need new buttons and flashy lights. I just need it to do what you said it was going to do and cost what you said it was going to cost!

What specific problems in your company were solved by this product?

None, you are creating new problems every time I talk to your 'new account managers'

Are you a current user of this product?

Yes

Vendor Reply

Here’s how the company that owns FreshBooks replied to this user review:

Hey James, thank you for taking the time to share your review of FreshBooks.


I have passed along your feedback to our Account Management team, and have asked your Account Manager to reach out to you directly to discuss your concerns. Please keep an eye out for their email to come through shortly!


If there's any other feedback or questions you have regarding FreshBooks, please don't hesitate to reach out to our Support Team. We can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or help@freshbooks.com. ^DM


USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Environmental Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Quickbooks, Excel, Freshbooks and now I'm going back to Excel

Why did you decide to change it?

I hated quickbooks, their customer service, their ever changing websites, their "take advantage where ever possible" mindset. They Freshbooks seemed like our hero, you answered the calls and took care of our needs. Then you doubled your prices... Now I'm going back to Excel. It's more work but I'd rather pay my employees than yours.

Are you satisfied with the change?

Absolutely now. I enjoyed freshbooks for years until about 2017 when I started getting nagged by account managers and my rates going up. Doubling my rates is not a business plan, it's business suicide.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

well in they years I've had it $29 to $60+

What is your total annual cost for using this product?

We will not be using it any longer

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Key Features

Integrations
2
mediocre
Collaboration Features
3
ok
Mobile Support
3
ok

Security & Support

Customer Support
4
very good