We use it for time tracking

What are the best aspects of this product?

Our company mainly uses FreshBooks for invoices and time tracking. We have multiple clients and projects so it is important that our employees track their time correctly on projects. More work is needed for some clients and we need to ensure we assign the right amount of time for these clients. We also use FreshBooks to request invoices and track which clients pay the invoices. We can set reminders for overdue invoices and make it easy for clients to pay us. If clients call our employees when they are away from their computer, they can track time on their mobile devices.

What aspects are problematic or could work better?

The time tracking feature gives some trouble. There are two options: you can use the timer or enter time manually. During our work, we constantly keep switching from one project to another. It is difficult to keep switching the timer constantly. If we enter time manually, it shows inaccurate estimates.

What specific problems in your company were solved by this product?

Our employees work remotely and it can be difficult to track their work. Previously they used to send email updates on the project work they performed. With FreshBooks, we can view the time each employee spends on project work. Employees can also log their time in a few minutes and do not need to spend too much time on this task.

Are you a current user of this product?

Yes