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User review of FreshBooks

We use it for time tracking

- by Jim

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Our company mainly uses FreshBooks for invoices and time tracking. We have multiple clients and projects so it is important that our employees track their time correctly on projects. More work is needed for some clients and we need to ensure we assign the right amount of time for these clients. We also use FreshBooks to request invoices and track which clients pay the invoices. We can set reminders for overdue invoices and make it easy for clients to pay us. If clients call our employees when they are away from their computer, they can track time on their mobile devices.

What aspects are problematic or could work better?

The time tracking feature gives some trouble. There are two options: you can use the timer or enter time manually. During our work, we constantly keep switching from one project to another. It is difficult to keep switching the timer constantly. If we enter time manually, it shows inaccurate estimates.

What specific problems in your company were solved by this product?

Our employees work remotely and it can be difficult to track their work. Previously they used to send email updates on the project work they performed. With FreshBooks, we can view the time each employee spends on project work. Employees can also log their time in a few minutes and do not need to spend too much time on this task.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.