A phone contact tool that does its job extremely well.

What are the best aspects of this product?

The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact center that can cater to your team, units, and customers. Their UI is stunning. Plus it's user-friendly.

What aspects are problematic or could work better?

It needs improvements when it comes to mobile device usage. We badly want it to integrat with chat platforms like Whatsapp. They should consider having an SMS feature of some sort. Other than that, there's nothing much to complain about. They just have to address those things.

What specific problems in your company were solved by this product?

Having the abilty to interact with customers in a smart way. Being able to completely access calls by means of browsing through records. Finding a way to raise helpdesk tickets without compromising of complexity and efficiency. This tool does that job and will only continue to improve.

Are you a current user of this product?

Yes