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Freshcaller REVIEW

Call Center Software

3 user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is Freshcaller?

Freshcaller is call center software built for small startups and medium-sized businesses looking for a fuss-free, low-maintenance phone system to facilitate their customer support requirements. Offering a multi-level IVR solution, this cloud-hosted PBX platform accommodates global calls, supports contextual conversations, provides real-time call center insights, and more. What makes this stand out from its competitors is that it does not require users to invest in any hardware. All you need is internet access and a computer, and you’re good to go.  

How will Freshcaller support your business? Upon need, this system allows you to purchase local, international, toll-free, and vanity numbers in over 40 countries worldwide. You will need nothing but your browser to make and receive calls, set interactive voice responses, and queue up callers. Field agents and busy executives can even forward these calls to their mobile numbers, and attend to customer inquiries out of the office. Freshcaller will in the meanwhile identify callers and leads,  track and save interaction history, and record and route the calls to the right agents.

Despite of its core functionality rotating around call center delivery, Freshcaller is also a smart collaboration system that uses smart notifications and in-place editing for agents to come up with more contextual responses. When necessary, agents can organize web conferences and meetings to discuss progress and share ideas, while the manager will track their activities and ideally report on their progress from the same platform. Being cloud hosted, Freshcaller won’t restrict access to information, but rather enable such from all devices and operating systems.

Overview of Freshcaller Benefits

As developers like to put it, what Freshcaller does is to recreate the whole concept of how cloud call centers work, and thus incorporates all essential components of truly professional service delivery. Despite of being relatively new in the arena, Freshcaller was already related to a number of indispensable benefits untypical for its competitors:

Quick and easy setup

Call center software often turns out to be a ‘hassle you didn’t expect’, especially once you realize you have plenty of data input and installations to worry about. Freshcaller eliminates this problem, as you can pull instantly all of your phone information, and automate actions for every number to route IVR calls to specific queues, agents, or groups.

Compact call center solution

With Freshcaller, you can establish a truly global business, as you manage all customers from a single hub, and do so in a personalized, local-alike manner. You can buy local, international, toll-free, and vanity numbers in over 40 countries worldwide, and migrate existing phones to Freshcaller without informing customers about it. Call masking will be in place to ensure that what they see is always the alternate number you’ve chosen. What is more, Freshcaller smoothens the call handling process with advanced features such as voice mail, multi-level IVR, custom greetings, auto-receptionists, wait queues, provisioning, and much more. You can also rely on it to monitor and record calls, store call logs and track valuable indicators, as well as to manage the presence and performance of your agents.

Real-time dashboards

With Freshcaller, you can rely on clutter-free visibility into your queues. Meaning you can pinpoint available agents as well as monitor ongoing calls, and more. On top of that, the system also offers a smart analytic suit that helps categorize leads and track agent performance, and then pull off beautiful reports in all desired formats. In fact, you can see call logs and call recordings with detailed lifeline metrics, and identify easily the opportunities and bottlenecks that matter.

Enhanced collaboration

Freshcaller’s team understands the importance of keeping agents on the same page, and allowing them to collaborate and help each other. Consequently, the system keeps track of all customer interaction history, and empowers dynamic search for call notes for agents to provide more contextual answers. At the same time, it is one of the very few systems

Overview of Freshcaller Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Freshcaller Position In Our Categories

Position of Freshcaller in our main categories:

3

Freshcaller is one of the top 3 Business Phone Systemsproducts

Top
50

Freshcaller is one of the 50 Customer Support Softwareproducts

3

Freshcaller is one of the 3
Business Phone Systems products

50

Freshcaller is one of the 50
Customer Support Software products


Freshcaller is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#1
Category:Position:
Call Center Software#1

Since each company has specific business requirements, it is advisable for them to abstain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such a system even among market-leading software platforms. The smart thing to do would be to catalog the various vital aspects that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Freshcaller reviews and check out each of the other systems in your shortlist in detail. Such in-depth homework can make sure you discard ill-fitting systems and choose the solution that presents all the aspects you require for business success.

How Much Does Freshcaller Cost?

Freshcaller Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshcaller reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Freshcaller. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

2

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are Freshcaller pricing details?

Freshcaller Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Freshcaller?

No information available.

User reviews


User reviews in total: 3

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Average Rating:

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The most favorable review

Akshay

3 months ago


Pros: A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.

Cons: Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.

The least favorable review

Tiffany

3 months ago


Pros: The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact center that can cater to your team, units, and customers. Their UI is stunning. Plus it's user-friendly.

Cons: It needs improvements when it comes to mobile device usage. We badly want it to integrat with chat platforms like Whatsapp. They should consider having an SMS feature of some sort. Other than that, there's nothing much to complain about. They just have to address those things.

Published 3 months ago
Verified
user
A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The tool can help you create contact channel for your clients. It can be in the form of a simple structure or it can converted into a complex and intelligent contact...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with...



What do you think about this review? Great Poor

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