Logo of Freshcaller

Freshcaller REVIEW

Call Center Software

2 user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is Freshcaller?

Freshcaller is a relatively young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems without purchasing expensive hardware. The system is also a member of the prominent Freshdesk suite (recently renamed to Freshworks), and thus enjoys a positive reputation for helping business owners engage their sales leads. Regardless of the industry you’re operating in, Freshcaller will upgrade direct service to a more professional level, and keep your current and prospective customers satisfied.

How will Freshcaller support your business? Upon need, this system allows you to purchase local, international, toll-free, and vanity numbers in over 40 countries worldwide. You will need nothing but your browser to make and receive calls, set interactive voice responses, and queue up callers. Field agents and busy executives can even forward these calls to their mobile numbers, and attend to customer inquiries out of the office. Freshcaller will in the meanwhile identify callers and leads,  track and save interaction history, and record and route the calls to the right agents.

Despite of its core functionality rotating around call center delivery, Freshcaller is also a smart collaboration system that uses smart notifications and in-place editing for agents to come up with more contextual responses. When necessary, agents can organize web conferences and meetings to discuss progress and share ideas, while the manager will track their activities and ideally report on their progress from the same platform. Being cloud hosted, Freshcaller won’t restrict access to information, but rather enable such from all devices and operating systems.

Overview of Freshcaller Benefits

As developers like to put it, what Freshcaller does is to recreate the whole concept of how cloud call centers work, and thus incorporates all essential components of truly professional service delivery. Despite of being relatively new in the arena, Freshcaller was already related to a number of indispensable benefits untypical for its competitors:

Quick and easy setup

Call center software often turns out to be a ‘hassle you didn’t expect’, especially once you realize you have plenty of data input and installations to worry about. Freshcaller eliminates this problem, as you can pull instantly all of your phone information, and automate actions for every number to route IVR calls to specific queues, agents, or groups.

Compact call center solution

With Freshcaller, you can establish a truly global business, as you manage all customers from a single hub, and do so in a personalized, local-alike manner. You can buy local, international, toll-free, and vanity numbers in over 40 countries worldwide, and migrate existing phones to Freshcaller without informing customers about it. Call masking will be in place to ensure that what they see is always the alternate number you’ve chosen. What is more, Freshcaller smoothens the call handling process with advanced features such as voice mail, multi-level IVR, custom greetings, auto-receptionists, wait queues, provisioning, and much more. You can also rely on it to monitor and record calls, store call logs and track valuable indicators, as well as to manage the presence and performance of your agents.

Real-time dashboards

With Freshcaller, you can rely on real-time and clutter-free visibility into all of your call queues, ongoing conversations, and agent availability. The system also offers a smart analytic suit that helps categorize leads and track agent performance, and then pull off beautiful reports in all desired formats. In fact, you can see call logs and call recordings with detailed lifeline metrics, and identify easily the opportunities and bottlenecks that matter.

Enhanced collaboration

Freshcaller’s team understands the importance of keeping agents on the same page, and allowing them to collaborate and help each other. Consequently, the system keeps track of all customer interaction history, and empowers dynamic search for call notes for agents to provide more contextual answers. At the same time, it is one of the very few systems

Overview of Freshcaller Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Freshcaller Position In Our Categories

Position of Freshcaller in our main categories:

100

Freshcaller is one of the top 100 Customer Support Software products

100

Freshcaller is one of the 100
Customer Support Software products


Freshcaller is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#1
Category:Position:
Call Center Software#1

Since each organization has unique business requirements, it is sensible for them to abstain from seeking a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such a platform even among market-leading software platforms. The clever thing to do would be to catalog the various essential factors that require consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some Freshcaller reviews and check out each of the other apps in your shortlist in detail. Such exhaustive homework can make sure you discard ill-fitting systems and select the app that provides all the elements you need for business success.

How Much Does Freshcaller Cost?

Freshcaller Pricing Plans:

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshcaller reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Freshcaller. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

2

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

Freshcaller User Reviews

What are Freshcaller pricing details?

Freshcaller Pricing Plans:

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Freshcaller?

No information available.

User reviews


User reviews in total: 2

2
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Akshay

1 week ago


Pros: A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.

Cons: Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.

The least favorable review

Akshat

2 months ago


Pros: One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with customers. I love how this product works. The features are jaw-dropping. My company came away impressed using this exellent product.

Cons: Only one dislike to mention. Currently, the availability of this software for other countries is very limited. I hope they gain traction and increase its number of users to other regions so they can appreciate everything that this software has to offer. I'm still amazed at how its features touched my very own soul.

Published 1 week ago
Verified
user
A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with...



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
+1
Share