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User review of Freshdesk Contact Center

Adaptable business solution

- by Tracey

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

The first thing I like about this platform is its flexibility and adaptability to all tasks we are working on. With this capability, we can finish our tasks easily, and it makes it a perfect solution at each scale of the business. We had a good experience using it.

What aspects are problematic or could work better?

The only issue we encountered with this solution is the icons that are so small. If you are new to it, you may find it hard to navigate the interface. Good thing, we are used to it already.

What specific problems in your company were solved by this product?

We had solved issues related to calling prospects and interview candidates. The benefits we enjoyed with this solution is the ability to record calls that allow our team to listen to call sessions and suggest plans for the betterment of the business and process.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.