Affordable and dynamic phone system

What are the best aspects of this product?

With Freshcaller, we don’t need to utilize traditional phone systems. It is simple to use and adopted easily by my help desk staff. With it, we don’t need to worry about the potential risks brought on by local system failures. It is available at all times using different devices. It comes with complete features that make our tasks easier and more convenient.

What aspects are problematic or could work better?

I wish the platform is also integrated with Freshservice like the ones they did in some of their products. Both service desk and help desk could have been better with this integration.

What specific problems in your company were solved by this product?

With Freshcaller, we can use a solution that is available at all times, without the need to pay expensive, traditional hardware for our call center.

Are you a current user of this product?

Yes