An awesome cloud-based call center.

What are the best aspects of this product?

A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.

What aspects are problematic or could work better?

Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping they can repair this dilemma soon. I also want them to have more features such as wider integration to third party apps.

What specific problems in your company were solved by this product?

We're using it to call clients as well as for customer support. I get to access all my records and manage the calls made through the dashboard. I find the pricing to be reasonable. Its set of features are wonderful. I like how their customer support works and the services they're offering.

Are you a current user of this product?

Yes