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User review of Freshdesk Contact Center

Easy to use and best phone contact system

- by Laurel

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

What makes Freshcaller the best phone system for us is its simplicity. It is easy to use and comes with a load of helpful functionalities and clean user interface! We find this solution very useful for both making and receiving calls. We can manage calls and track all call records through history.

What aspects are problematic or could work better?

Sometimes, dialing clients doesn’t seem to work. I wish they will do something to fix this problem. Also, I want them to add more features, such as integration with other services and solutions. The dialing issue isn’t a big deal for us, anyway.

What specific problems in your company were solved by this product?

Freshcaller is the solution we used for calling clients and supporting them whenever they encounter issues. I can manage calls and track call history through the dashboard provided. The features are impressive, and the pricing is quite competitive. The support team of the software is responsive as well.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Staffing and Recruiting

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.