Fast implementation

What are the best aspects of this product?

Together with Freshdesk solution, we are using Freshcaller to support my help desk resources. My help desk is enjoying all the helpful tools that this platform offered. We can generate tickets easily based on the calls and receive texts messages through the software. Although the rest of the team is still on progress about learning and using the platform, I appreciated the help that is offered to us.

What aspects are problematic or could work better?

We had experienced an issue with the mobile app recently. When the app is called several times, I cannot hear the voice of the person said on the other line. I wish they will fix this issue soon.

What specific problems in your company were solved by this product?

When Freshcaller is implemented in my business, my help desk obtained an additional hand in making tasks easier and faster. The phone system is simply amazing, and it is easy to setup.

Are you a current user of this product?

No