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User review of Freshdesk Contact Center

Freshcaller is a reliable phone contact platform

- by Karen

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This solution has it all. With its help, we can set up a contact center for my team and my clients. It is easy to use and can be configured effortlessly. It comes with a user-friendly IU that makes working with it even more interesting. This solution truly stands out!

What aspects are problematic or could work better?

We want it to be integrated with other messaging tools. Perhaps including SMS functionality could improve its mobile capability.

What specific problems in your company were solved by this product?

With Freshcaller, we can seamlessly connect with customers, track call history, and raise customer support tickets efficiently.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.