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User review of Freshdesk Contact Center

It has the solution our business needs

- by Bridie

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

I like that Freshcaller comes with a responsive mobile app the works with global phone numbers. It helps me connect with people even if I am on the go. Easily configurable and has an excellent support team. The price is reasonable, and the calls are stable. This is a solution every small business should have.

What aspects are problematic or could work better?

There are bugs in the setting up process and sometimes, in the lines. Also, some of the numbers are not working or unavailable in some location if you don’t have an address there. Having templates for music, calls, music, and others would make it even better.

What specific problems in your company were solved by this product?

With Freshcaller, our service becomes available to both local and global customers. This is the right solution for those who don’t like long video calling. We’ve become a globally competitive small business with Freshcaller as it helps us connect with customers and establish a strong partnership with global partners.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Human Resources

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.