It performed beyond expectation

What are the best aspects of this product?

It works well and smooth for my help desk. The flexibility for messages and call queues are excellent. They are routed to the right people/department accordingly on time. This means all delays and manual works are eliminated. Just smooth operation.

What aspects are problematic or could work better?

It currently doesn’t have the agent’s working hours.

What specific problems in your company were solved by this product?

With Frescaller, we can now handle all calls of clients in a faster and more convenient way. We had serviced our customers better with this phone contact solution.

Are you a current user of this product?

No