Satisfied with this solution

What are the best aspects of this product?

I like that Freshcaller comes with reporting and a live dashboard. These two things got my interest.

What aspects are problematic or could work better?

I wish that its Call Metrics dashboard is improved a bit with some details added to it. Maybe including a transcript will make it much better.

What specific problems in your company were solved by this product?

We are using this solution for our Customer Success team., and it works well. We’re satisfied with all its support to my team.

Are you a current user of this product?

No