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User review of Freshdesk Contact Center

The help desk is timely

- by Alverta

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

With Freshcaller, we can make calls to any location across the world. The help desk provided timely and effective support whenever we encounter problems along the way. They gave us updates regularly about certain issues we have taken to their attention.

What aspects are problematic or could work better?

I don’t have problems encountered using the software so far.

What specific problems in your company were solved by this product?

Freshcaller helped us at times we need to make multiple calls to our distributors and partners across the world. It works beyond expectation.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.