What are the best aspects of this product?
The platform can do multiple business functions such as marketing, customer service, and sales. Each of the functions is unique and results-driven, which is one reason I patronize the product so much.
What aspects are problematic or could work better?
Freshmarketer needs to be more stable so that it can cater to more significant sites and companies. Feature-wise, some things are still lacking and need to be developed for the product to be more competitive and favorable. But other than that, then I would say that things are great on our end.
What specific problems in your company were solved by this product?
It's highly recommended for sending mass emails to different customer groups. Surveys give you realistic feedback about your products. Plus, the analytics, including the heatmaps, is very helpful in giving us insights.
Are you a current user of this product?
No
What is your company size?
More than 100 Employees
What is your industry?
N/A
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US Office: 120 St James Ave Floor 6, Boston, MA 02116
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