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User review of Freshsales

A great platform to have for prospecting as well as closing deals.

- by Gary

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

There are a ton of reasons to love this platform. It can actually help in prospecting and closing deals. It comes with a fantastic UI. It's a lot better than other CRMs in today's market. It comes with a great points system to have good leads qualification. It also has an integrated phone number that can be activated for logging and recording calls straight to the CRM platform.

What aspects are problematic or could work better?

It'd be nice if you're given the ability to manage system scores for leads qualifications. In addition, customer support could respond a bit quicker when dealing with issues. For instance, we were close to a week with an issue. Answers for every question that we had came every couple or so days when there was something important.

What specific problems in your company were solved by this product?

When began prospecting, we realized it was challenging to score leads in a majority of CRMs. Thankfully, Freshsales made everything easy. The lead scoring functionality is simply the best! You get to customize it according to your preferences. You can define when a lead is hot/cold/warm. This is simply great!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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