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User review of Freshsales

Affordable, simple and perfect CRM solution

- by Martha

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I have tried lot of similar CRM products but Freshsales is something different. It integrates perfectly with other products and it has built-in phone, it has bulk email functionality, gmail integration, provides notifications. You can have lot of options, capabilities and functionalities by paying for one product like Freshsales. The other good thing is that it doesn’t require managing everytime when we have orders and this saves us lot of time and energy.

What aspects are problematic or could work better?

They could add more features for reports. Also, I’d like to see the phone interface changed. Before Freshsales we had used other similar solution and as far as I can say that we won’t go back to the previous one or trying to search for new one.

What specific problems in your company were solved by this product?

Our sales team is small and this tool allows us to track existing customers and to attrack new ones. Freshsales works perfectly for this purpose. We are able to respond quickly to our customers, we can spend lot of time on our customers’ needs. We can update contacts and to cover all accounts easily. We have more time to focus on our service and products thanks to this platform.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Consumer Goods

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.