What are the best aspects of this product?
Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat.
What aspects are problematic or could work better?
If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on which says you subscribed successfully in english and this cannot be changed or styled. When you talk to support they claim this is not a problem and that it is not a priority apparently because not enough customers have requested the change (obviously they have more english speaking customers than non english speaking hence there will never be enough requests to make it a prio over english speaking customers requests). They cannot even say when they will fix this issue, not even say within a year, they literally told us it is not on their agenda and they can do nothing about it. In general any bug or problem you have will never get fixed by support and I don't think they ever even bring it up with there dev team, they will only refer you to documentation and then make excuses for months and months and months until you give up asking. Its a real shame as the CRM has a lot of great features, is easy to us, but is let down by vital missing features and their terrible support, and the dev team who release features and removes them without notifying any customers and don't care that it caused you problems in the process.
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How long did it take to set up this product?
more than 1 month
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