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User review of Freshsales

CRM is not suitable for Non English Speaking Customers

- by Ryan S

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat.

What aspects are problematic or could work better?

If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on which says you subscribed successfully in english and this cannot be changed or styled. When you talk to support they claim this is not a problem and that it is not a priority apparently because not enough customers have requested the change (obviously they have more english speaking customers than non english speaking hence there will never be enough requests to make it a prio over english speaking customers requests). They cannot even say when they will fix this issue, not even say within a year, they literally told us it is not on their agenda and they can do nothing about it. In general any bug or problem you have will never get fixed by support and I don't think they ever even bring it up with there dev team, they will only refer you to documentation and then make excuses for months and months and months until you give up asking. Its a real shame as the CRM has a lot of great features, is easy to us, but is let down by vital missing features and their terrible support, and the dev team who release features and removes them without notifying any customers and don't care that it caused you problems in the process.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes

FEATURE DETAILS

Sales & Marketing Automation

Customer Management
4
very good
Task Management
4
very good
Contract Management
4
very good
Email Marketing
3
ok
Campaign Management
4
very good

Analytics

Reports
3
ok

Integrations

API
4
very good
Export & Import of Data
4
very good
Available Integrations
4
very good

General Features

Dashboard
4
very good
Overall Performance
3
ok
Access & Role Management
3
ok
Customization
3
ok
Language Support
1
very poor
Security
4
very good
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