Freshsales offers great set of features and it has one of the best customer services

What are the best aspects of this product?

You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup.

What aspects are problematic or could work better?

The email text box is small and this means that I have to scroll on longer messages in order to find what I’m looking for.

What specific problems in your company were solved by this product?

We are able to track leads for software app, and this tool helps us to track them through various stages and to improve communication within our team which is extremely important for our business.

Are you a current user of this product?

Yes